Class II U.S. Food and Drug Administration

HeartSine Pad-Pak, REF: PAD-PAK-01, PAD-PAK-02, PAD-PAK-03 recall: Due to customer complaints, defibrillator pads may contain damage pins

Recall published 12 months ago

Due to customer complaints, defibrillator pads may contain damage pins that disrupt the mechanical fit and electrical contact.

The hazard: Device safety concern

This is a device enforcement record. Check whether the remedy is a correction, a software update or a removal before changing anything.

What the notice says: Due to customer complaints, defibrillator pads may contain damage pins that disrupt the mechanical fit and electrical contact.

Why it matters: The FDA recorded an enforcement action against this device. Most device recalls are corrections rather than removals, so the device often stays in use while the manufacturer issues a fix.

Recall details

Recall number
Z-0288-2026
Published
October 29, 2025
Risk level
Class II
Status
Ongoing
Issued by
U.S. Food and Drug Administration
Brand
HeartSine Technologies Ltd
Product type
Medical devices
Units affected
1,291,165 units
Distribution
Nationwide
Made in
United Kingdom
Lot / code info
PAD-PAK-01, Lot: H017-002-174 and H047-002-100, UDI: 0506016712046; PAD-PAK-02, Lot: H023-002-051, UDI: 0506016712047; PAD-PAK-03, Lot: H017-002-173, H047-002-101, UDI: 0506016712123; PAD-PAK-04, Lot: H023-002-050, UDI: 0506016712124; PAD-PAK-07, Lot: H017-002-178, UDI: 0506016712448; PAD-PAK-03J, Lot: H017-002-071 and H047-002-035, UDI: 0506016712475; PAD-PAK-04J, Lot: H023-002-009, UDI: 0506016712476
UPC codes
0506016712046, 0506016712047, 0506016712123, 0506016712124, 0506016712448, 0506016712475, 0506016712476

Products covered by this recall

HeartSine Pad-Pak, REF: PAD-PAK-01, PAD-PAK-02, PAD-PAK-03, PAD-PAK-04, PAD-PAK-07, PAD-PAK-03J, PAD-PAK-04J

Check your product

The notice names 23 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

UPC / barcode

Read the twelve digits under the barcode on the package.

  • 0506016712046
  • 0506016712047
  • 0506016712123
  • 0506016712124
  • 0506016712448
  • 0506016712475
  • 0506016712476

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • H017-002-174
  • H047-002-100
  • UDI
  • H023-002-051
  • H017-002-173
  • H047-002-101
  • H023-002-050
  • H017-002-178
  • H017-002-071
  • H047-002-035
  • H023-002-009

Model or item number

On the rating label, the box or the instruction sheet.

  • PAD-PAK-01
  • PAD-PAK-02
  • PAD-PAK-03
  • PAD-PAK-04
  • PAD

Codes are lifted verbatim from the FDA — Device enforcement notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Device

HeartSine Technologies Ltd — This is a device enforcement record. Check whether the remedy is a correction, a software update or a removal before changing anything.

  1. Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.
  2. If you are a facility, quarantine affected stock and log the correction.
  3. Report device problems to the FDA through MedWatch.
  4. If the device is implanted or you depend on it daily, speak to your clinician before changing how you use it.

Replacements, repairs and reimbursement

Device remedies run through the supply chain, so the route depends on who sold you the unit.

  • Contact the distributor or clinic named on your paperwork and quote the recall number on this page. They will tell you whether the remedy is a repair, a replacement or an instruction update.
  • If the device was billed to insurance or Medicare, the replacement is usually billed the same way; you should not face a second deductible for a recall.
  • Keep every piece of correspondence. If a recalled device caused harm, that paper trail is what a claim rests on.
  • Consumer-purchased devices such as monitors and test kits are normally replaced free, with return shipping paid.

Company contact: HeartSine Technologies Ltd — 207 Airport Road West, Belfast

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Device enforcement record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was HeartSine Technologies Ltd medical devices recalled?

Due to customer complaints, defibrillator pads may contain damage pins that disrupt the mechanical fit and electrical contact. Due to customer complaints, defibrillator pads may contain damage pins that disrupt the mechanical fit and electrical contact.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: UPC 0506016712046, 0506016712047, 0506016712123; lot code H017-002-174, H047-002-100, UDI; model number PAD-PAK-01, PAD-PAK-02, PAD-PAK-03. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.

Can I get my money back?

Contact the distributor or clinic named on your paperwork and quote the recall number on this page. They will tell you whether the remedy is a repair, a replacement or an instruction update.

Where was the recalled product sold?

It was distributed nationwide.

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