Highest risk U.S. Consumer Product Safety Commission

Sanven Technology VEVOR Steamers recall: Risk of Serious Injury from Burn Hazard

Recall published 11 months ago

Risk of Serious Injury from Burn Hazard

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4 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fire or burn hazard

The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

What the notice says: The steamers can leak or spit hot water, posing a risk of serious burn injury to users and bystanders. The water tank cap can also leak or detach during use, exposing users to hot water.

Why it matters: The product can overheat, ignite or cause a burn. Where lithium batteries are involved the failure is fast and very hot, and water does not put it out quickly.

Symptoms and when to call a doctor

Treat a burn by cooling it under running water for about 20 minutes — not with ice, butter or ointment — and cover it loosely with a clean non-fluffy cloth. Get medical help for burns that are larger than the person’s palm, that are deep or white or charred, that involve the face, hands, feet or genitals, or any burn to a baby or young child. If someone has inhaled smoke and is coughing, hoarse or short of breath, call 911.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10521
Published
December 11, 2025
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Sanven Technology
Product type
Consumer products
Units affected
About 2,840
Sold at
Amazon
Made in
China
Reports of harm
The Firm has received six reports of hot water spitting, pouring out, leaking or dripping from the steamers, and 12 reports of issues with the water tank cap detaching, leaking, not staying closed, fitting loosely, or melting. The reported cap issues resulted in two burn injuries, including one consumer who received a permanent scar and a second-degree burn from the hot water, after the steamer's cap suddenly detached and one consumer who received a minor burn on their hand and fingers from leaked water. Additionally, there is one report of a minor steam burn through the provided glove.

Products covered by this recall

This recall involves VEVOR Garment Steamers used to remove wrinkles from clothing and textiles. The recalled steamer has an oval-shaped opening for the steam vents and the steamer body is white with "VEVOR" and "TOUGH TOOLS, HALF PRICE" printed in orange lettering on the side of the product beneath the water reservoir window. There is a red toggle power switch on the handle. "VEVOR," "Garment Steamer," "FCL-H09," and "Manufacturer: Guangdong ESINO Technology Group Co., Ltd" are printed on a label on the bottom of the product. The recalled steamer was sold with a silver-colored glove.

What to do about Fire

Sanven Technology — The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

  1. Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.
  2. Check that your smoke alarms work while you are thinking about it, and follow the remedy on this page.
  3. Move it off anything that burns — a bed, a sofa, a carpet, a pile of paper — and away from exits.
  4. Do not leave it charging overnight or while the house is empty while you wait for the remedy.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.
  • Paid by card? A chargeback for goods that are unfit for sale is a legitimate fallback once the company has had a fair chance.
  • Send the photos they asked for in the format they asked for. A missing date code is the single commonest reason a claim sits unprocessed.

Remedy named in the notice: Consumers should immediately stop using the recalled steamers and contact Sanven Technology for a full refund. Consumers will be asked to provide their contact information and send a photo of the steamer with its unplugged cut power cord to receive a full refund.

Company contact: Sanven Technology toll-free at 855-599-6320 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected], or online at vevor.com/pages/vevor-steamer-recall or at www.vevor.com and click on "Product Recall" at the top of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Sanven Technology consumer products recalled?

Risk of Serious Injury from Burn Hazard The steamers can leak or spit hot water, posing a risk of serious burn injury to users and bystanders. The water tank cap can also leak or detach during use, exposing users to hot water.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.

Can I get my money back?

The notice says: Consumers should immediately stop using the recalled steamers and contact Sanven Technology for a full refund. Consumers will be asked to provide their contact information and send a photo of the steamer with its unplugged cut power cord to receive a full refund.

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