Class II U.S. Food and Drug Administration

Merge PACS, medical imaging diagnostic workstation recall: Thumbnails from a previously opened patient study may be displayed

Recall published 2 months ago

Thumbnails from a previously opened patient study may be displayed in the Thumbnail Bar while a different patient study is currently open.

The hazard: Device safety concern

This is a device enforcement record. Check whether the remedy is a correction, a software update or a removal before changing anything.

What the notice says: Thumbnails from a previously opened patient study may be displayed in the Thumbnail Bar while a different patient study is currently open.

Why it matters: The FDA recorded an enforcement action against this device. Most device recalls are corrections rather than removals, so the device often stays in use while the manufacturer issues a fix.

Recall details

Recall number
Z-2874-2026
Published
August 12, 2026
Risk level
Class II
Status
Ongoing
Issued by
U.S. Food and Drug Administration
Brand
Merge Healthcare, Inc.
Product type
Medical devices
Units affected
53 units
Distribution
Nationwide
Made in
United States
Lot / code info
UDI (01)00842000101215(10)9.4.0.P01(11)250916, (01)00842000101154(10)9.4.0.P02(11)260302 with Affected Versions: 9.4, 9.4 P01, and 9.4 P02.
UPC codes
00842000101215, 00842000101154

Products covered by this recall

Merge PACS, medical imaging diagnostic workstation

Check your product

The notice names 2 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

UPC / barcode

Read the twelve digits under the barcode on the package.

  • 00842000101215
  • 00842000101154

Codes are lifted verbatim from the FDA — Device enforcement notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Device

Merge Healthcare, Inc. — This is a device enforcement record. Check whether the remedy is a correction, a software update or a removal before changing anything.

  1. Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.
  2. Ask the supplier or clinic that provided it what the remedy is in your case.
  3. If you are a facility, quarantine affected stock and log the correction.
  4. Report device problems to the FDA through MedWatch.

Replacements, repairs and reimbursement

Device remedies run through the supply chain, so the route depends on who sold you the unit.

  • Contact the distributor or clinic named on your paperwork and quote the recall number on this page. They will tell you whether the remedy is a repair, a replacement or an instruction update.
  • If the device was billed to insurance or Medicare, the replacement is usually billed the same way; you should not face a second deductible for a recall.
  • Keep every piece of correspondence. If a recalled device caused harm, that paper trail is what a claim rests on.
  • Consumer-purchased devices such as monitors and test kits are normally replaced free, with return shipping paid.

Company contact: Merge Healthcare, Inc. — 900 Walnut Ridge Dr, Hartland, WI, 53029-8347

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Device enforcement record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Merge Healthcare, Inc. medical devices recalled?

Thumbnails from a previously opened patient study may be displayed in the Thumbnail Bar while a different patient study is currently open. Thumbnails from a previously opened patient study may be displayed in the Thumbnail Bar while a different patient study is currently open.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: UPC 00842000101215, 00842000101154. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.

Can I get my money back?

Contact the distributor or clinic named on your paperwork and quote the recall number on this page. They will tell you whether the remedy is a repair, a replacement or an instruction update.

Where was the recalled product sold?

It was distributed nationwide.

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