Highest risk U.S. Consumer Product Safety Commission

Joolz Aer2 Car Seat Adapters for Strollers recall: Risk of Serious Injury from Fall Hazard

Recall published 4 months ago

Risk of Serious Injury from Fall Hazard

Joolz Consumer products — recalled consumer productsJoolz Consumer products — recalled consumer products (photo 2)Joolz Consumer products — recalled consumer products (photo 3)
3 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fall or tip-over hazard

This product can tip over or collapse, which is a hazard that reveals itself all at once rather than gradually.

What the notice says: The recalled car seat adapters can fail to properly attach to the stroller, which may allow the car seat to fall, posing a risk of serious injury from a fall hazard.

Why it matters: The product can tip, collapse or give way under normal use. Furniture tip-overs in particular kill and injure young children, usually when a child climbs on an open drawer.

Symptoms and when to call a doctor

After a fall or a tip-over involving a child, watch for a headache that gets worse, repeated vomiting, drowsiness that is hard to rouse, confusion, unequal pupils, clear fluid from the nose or ear, or a seizure, and call 911 if any of these appear. Any fall onto the head in a baby under one, or any loss of consciousness at any age, needs to be assessed the same day.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10829
Published
June 18, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Joolz
Product type
Consumer products
Units affected
About 3,840 (In addition, about 148 were sold in Canada)
Distribution
Nationwide
Sold at
Nordstrom, Amazon
Made in
China
Reports of harm
The firm has received one report of the car seat adapters detaching from the strollers. No injuries have been reported.

Products covered by this recall

This recall involves the Aer2 Car Seat Adapters for Joolz Aer2 Strollers. The adapters are designed to transfer the car seat from a car to the stroller. The black adapters are sold in a set of two and are made of plastic. They are sold as accessories. Only the car seat adapters are involved in the recall; the stroller is not involved in the recall. A product identifier starting with NL311 can be found on the inside of the adapter.

What to do about Fall

Joolz — This product can tip over or collapse, which is a hazard that reveals itself all at once rather than gradually.

  1. Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.
  2. Inspect similar units from the same range, since a weak joint or fastener usually affects a whole production run.
  3. Follow the remedy on this page; many of these recalls supply a free anchoring kit as well as a refund.
  4. Anchor tall furniture to the wall with a tip-over restraint — this is worth doing for every chest and bookcase in the house, not just this one.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with a claim form that is far quicker than their main support line.
  • No receipt? Say so. Recall refunds are routinely paid without proof of purchase, because the hazard is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Target, Walmart and Amazon often refund recalled goods from the order history.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency.

Remedy named in the notice: Consumers should stop using the Joolz Aer2 Car Seat Adapters immediately, detach them from the stroller and go to http://joolzcarseatadapter.expertinquiry.com to register for a full refund. The firm will provide a video on how to remove the Joolz Aer2 Car Seat Adapters from the stroller. Consumers must return the recalled adapter sets using the prepaid shipping label to receive a refund. Full refunds will be reimbursed via an electronic payment method or a virtual prepaid gift card to use anywhere.

Company contact: Joolz Customer Service Team toll-free at 888-943-4889 from 8 a.m. to 5 p.m. ET Monday through Friday or online at http://joolzcarseatadapter.expertinquiry.com or www.joolz.com and click "Product Recalls" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Joolz consumer products recalled?

Risk of Serious Injury from Fall Hazard The recalled car seat adapters can fail to properly attach to the stroller, which may allow the car seat to fall, posing a risk of serious injury from a fall hazard.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.

Can I get my money back?

The notice says: Consumers should stop using the Joolz Aer2 Car Seat Adapters immediately, detach them from the stroller and go to http://joolzcarseatadapter.expertinquiry.com to register for a full refund. The firm will provide a video on how to remove the Joolz Aer2 Car Seat Adapters from the stroller. Consumers must return the recalled adapter sets using the prepaid shipping label to receive a refund. Full refunds will be reimbursed via an electronic payment method or a virtual prepaid gift…

Where was the recalled product sold?

It was distributed nationwide, including at Nordstrom, Amazon.

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