Highest risk U.S. Consumer Product Safety Commission

Wyze Labs Solar Cam Pan Security Cameras recall: Risk of Serious Injury from Fire and Burn Hazards

Recall published 5 months ago

Risk of Serious Injury from Fire and Burn Hazards

Wyze Labs Consumer products — recalled consumer productsWyze Labs Consumer products — recalled consumer products (photo 2)Wyze Labs Consumer products — recalled consumer products (photo 3)
3 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fire or burn hazard

The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

What the notice says: The recalled Wyze Solar Cam Pan security cameras' incorrect assembly instructions can lead consumers to accidentally puncture the lithium ion battery's metal casing, causing the battery to rapidly overheat, posing a risk of serious injury or property damage from fire and burn hazards.

Why it matters: The product can overheat, ignite or cause a burn. Where lithium batteries are involved the failure is fast and very hot, and water does not put it out quickly.

Symptoms and when to call a doctor

Treat a burn by cooling it under running water for about 20 minutes — not with ice, butter or ointment — and cover it loosely with a clean non-fluffy cloth. Get medical help for burns that are larger than the person’s palm, that are deep or white or charred, that involve the face, hands, feet or genitals, or any burn to a baby or young child. If someone has inhaled smoke and is coughing, hoarse or short of breath, call 911.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10797
Published
June 4, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Wyze Labs
Product type
Consumer products
Units affected
About 321,360 (In addition, about 2,560 were sold in Canada)
Sold at
Home Depot, Best Buy, Amazon, Temu
Made in
China
Reports of harm
The firm has received 13 consumer reports of the security cameras overheating, and six exploding and catching on fire, including six reports of consumers suffering minor burns.

Products covered by this recall

The recalled Wyze Solar Cam Pan are lithium-ion battery operated outdoor security cameras. The products are wire-free, equipped with motorized pan-and-tilt functionality and an integrated solar panel. The model number, WYZESCPWH, is located on the back of the camera. They were sold in white.

Check your product

The notice names 1 code you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • WYZESCPWH

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Fire

Wyze Labs — The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

  1. Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.
  2. Check that your smoke alarms work while you are thinking about it, and follow the remedy on this page.
  3. Move it off anything that burns — a bed, a sofa, a carpet, a pile of paper — and away from exits.
  4. Do not leave it charging overnight or while the house is empty while you wait for the remedy.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.
  • Paid by card? A chargeback for goods that are unfit for sale is a legitimate fallback once the company has had a fair chance.
  • Send the photos they asked for in the format they asked for. A missing date code is the single commonest reason a claim sits unprocessed.

Remedy named in the notice: Consumers should stop using the recalled Wyze Solar Cam Pan security camera immediately and visit http://www.wyze.com/SCPrecall to determine whether your device is affected by the recall. All consumers who used the long, flat-head screw to install the solar panel on top of the camera should participate in the recall. If you are uncertain about the type of screw used during installation, please consult the company's website for detailed guidance and assistance on identification procedures. The firm is offering all affected consumers a free replacement camera with solar panel accessory, a full refund or a gift card for the original purchase price to use on the firm's website. Consumers will be required to attest to disposal of the recalled camera. Consumers should dispose of the camera in accordance with local and state regulations. Note: Do not throw this recalled camera with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a…

Company contact: Wyze Labs toll free at 888-832-7226 from 8 a.m. to 6 p.m. CT Monday through Friday, email at [email protected], or online at http://www.wyze.com/SCPrecall or https://www.wyze.com and click on "Recalls" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Wyze Labs consumer products recalled?

Risk of Serious Injury from Fire and Burn Hazards The recalled Wyze Solar Cam Pan security cameras' incorrect assembly instructions can lead consumers to accidentally puncture the lithium ion battery's metal casing, causing the battery to rapidly overheat, posing a risk of serious injury or property damage from fire and burn hazards.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number WYZESCPWH. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.

Can I get my money back?

The notice says: Consumers should stop using the recalled Wyze Solar Cam Pan security camera immediately and visit http://www.wyze.com/SCPrecall to determine whether your device is affected by the recall. All consumers who used the long, flat-head screw to install the solar panel on top of the camera should participate in the recall. If you are uncertain about the type of screw used during installation, please consult the company's website for detailed guidance and assistance on identification…

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