Highest risk U.S. Consumer Product Safety Commission

Watkins Manufacturing Hydromassage Rotary Jets in Highlife Collection Spas recall: Entanglement and Drowning Hazards

Recall published 9 months ago

Entanglement and Drowning Hazards

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4 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Strangulation, entrapment or suffocation hazard

The hazard in this recall is entrapment or strangulation, the category behind most nursery-product fatalities, and one that gives no audible warning.

What the notice says: The hydromassage rotary jets can create a suction force that allows the user's hair to be entangled, submerging their head underwater, posing entanglement and drowning hazards to the user.

Why it matters: A cord, gap, strap or soft surface on this product can trap a child or restrict their breathing. These incidents are silent: there is no noise to bring an adult in from the next room.

Symptoms and when to call a doctor

If a child is found trapped or unresponsive, free them if you safely can, call 911, and start CPR if they are not breathing. Even after an apparently full recovery, a child who lost consciousness or had their airway blocked needs to be assessed the same day, because swelling and lung injury can develop afterwards.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10616
Published
February 12, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Watkins Manufacturing
Product type
Consumer products
Units affected
About 32,900 units (In addition, about 853 were sold in Canada)
Distribution
Nationwide
Made in
China
Reports of harm
The firm has received one report of a consumer whose hair was entangled in the jets. No injuries have been reported.

Products covered by this recall

This recall involves Hydromassage rotary jets (6 fin) in Highlife Collection spas and also sold as replacement parts. There are eight models included in this collection: Grandee, Envoy, Vanguard, Aria, Prodigy, Sovereign, Jetsetter and Jetsetter LX. The recalled jets are found in model year 2023, 2024 and 2025 Highlife Collection spas.

Check your product

The notice names 3 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • year 2023
  • 2024
  • 2025 Highlife Collection spas

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Strangulation

Watkins Manufacturing — The hazard in this recall is entrapment or strangulation, the category behind most nursery-product fatalities, and one that gives no audible warning.

  1. Stop using the product immediately and move it out of the room where the child sleeps or plays.
  2. Tell every other carer: grandparents, childminders, nurseries. Recalled sleep products most often resurface at a second home.
  3. Claim the remedy on this page, photographing the model and date code first — the claim form will ask for both.
  4. For sleep products, put the baby down on a firm, flat surface with nothing else in it — a crib, bassinet or play yard meeting current federal standards.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with a claim form that is far quicker than their main support line.
  • No receipt? Say so. Recall refunds are routinely paid without proof of purchase, because the hazard is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Target, Walmart and Amazon often refund recalled goods from the order history.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency.

Remedy named in the notice: Consumers should immediately stop using the recalled jets and go to the firm's website http://www.hotspring.com/recalls to determine if their spa has them. If it is determined that the spa has the recalled parts, contact the firm to obtain instructions and a video that demonstrates how to turn the recalled jets off and how to install free replacement jet inserts in your spa. Consumers will need the serial number located on the front of the spa to make the determination.

Company contact: Watkins Wellness toll-free at 888-450-5748 from 8 a.m. to 5 p.m. ET, Monday through Friday, email at [email protected] or online at http://www.hotspring.com/recalls or http://www.hotspring.com and click on "Recalls" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Watkins Manufacturing consumer products recalled?

Entanglement and Drowning Hazards The hydromassage rotary jets can create a suction force that allows the user's hair to be entangled, submerging their head underwater, posing entanglement and drowning hazards to the user.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number year 2023, 2024, 2025 Highlife Collection spas. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using the product immediately and move it out of the room where the child sleeps or plays.

Can I get my money back?

The notice says: Consumers should immediately stop using the recalled jets and go to the firm's website http://www.hotspring.com/recalls to determine if their spa has them. If it is determined that the spa has the recalled parts, contact the firm to obtain instructions and a video that demonstrates how to turn the recalled jets off and how to install free replacement jet inserts in your spa. Consumers will need the serial number located on the front of the spa to make the determination.

Where was the recalled product sold?

It was distributed nationwide.

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