Highest risk U.S. Consumer Product Safety Commission

Vesta.ds VST Brand Tankless Water Heaters recall: Carbon Monoxide (CO) Poisoning Hazard and Risk of Serious Injury and Death

Recall published 1+ years ago

Carbon Monoxide (CO) Poisoning Hazard and Risk of Serious Injury and Death

Vesta.ds Consumer products — recalled consumer productsVesta.ds Consumer products — recalled consumer products (photo 2)Vesta.ds Consumer products — recalled consumer products (photo 3)
3 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Carbon monoxide poisoning hazard

This product can produce carbon monoxide where it should not. A working CO alarm is the only reliable warning there is.

What the notice says: The exhaust duct can crack, allowing gases to escape inside of the home, posing a carbon monoxide (CO) poisoning hazard that can result in death or serious injury.

Why it matters: The product can release carbon monoxide, a gas with no colour, smell or taste. People who are asleep or intoxicated can die from it before anyone notices anything is wrong.

Symptoms and when to call a doctor

The CDC describes carbon monoxide poisoning as headache, dizziness, weakness, nausea, vomiting, chest pain and confusion — easily mistaken for flu, but without a fever. If you suspect it, get everyone outside into fresh air first, then call 911. Tell the crew that CO is suspected. A key clue is several people, or the pets, feeling ill at the same time, and feeling better once they leave the building.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10436
Published
October 16, 2025
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Vesta.ds
Product type
Consumer products
Units affected
About 36,700 (In addition, about 3,500 were sold in Canada)
Distribution
Nationwide
Sold at
Dick's Sporting Goods, Best Buy, Amazon
Made in
South Korea
Reports of harm
The firm has received 33 reports of cracked exhaust ducts allowing exhaust fumes to leak out. No injuries have been reported.

Products covered by this recall

This recall involves VST-brand residential wall-mounted gas boilers, Series VT, VR, and VR Plus, with model numbers VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199, VTS-150, VTS-199, VTP-150, and VTP-199. The white label on the side of the boiler has the model number bolded, near the top of the label. The boilers are metal, rectangular units and have either VST printed in white on the control panel near the bottom, or VESTA.DS.Inc. printed in gray near the top of the panel.

Check your product

The notice names 5 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • VRS-150
  • VRS-199
  • VRP-150
  • VRP-199
  • VRS Plus-150

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Carbon monoxide

Vesta.ds — This product can produce carbon monoxide where it should not. A working CO alarm is the only reliable warning there is.

  1. Stop using the product indoors, in a garage, in a tent or in any partly enclosed space — an open door or window is not ventilation.
  2. Fit a working carbon monoxide alarm on every sleeping level and test it; it is a few dollars and it is the only warning you will get.
  3. Do not use a generator, grill or fuel-burning heater inside the home under any circumstances.
  4. Follow the remedy on this page and keep the unit out of use until it is done.

How the remedy works

CPSC recalls specify one of three remedies, and which one you get is not negotiable — but how smoothly it goes often is.

  • A refund means the purchase price back, sometimes prorated by age for durable goods. Ask how they calculated it if the figure looks low.
  • A repair kit is shipped free and is designed to be fitted at home; if you cannot fit it, ask whether they will arrange installation.
  • A replacement is usually the current model, not the recalled one. Confirm the replacement is not itself under recall.
  • Several recalls now ask you to destroy the item and send a photo as proof. Register the claim before you do that, never after.

Remedy named in the notice: Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. Consumers who must continue using the water heater while awaiting repair should have working smoke and carbon monoxide alarms in their homes.

Company contact: VESTA.DS toll-free at 888-505-5525 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email [email protected] or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on "Recall" under the "Documents/Support" tab at the top of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Vesta.ds consumer products recalled?

Carbon Monoxide (CO) Poisoning Hazard and Risk of Serious Injury and Death The exhaust duct can crack, allowing gases to escape inside of the home, posing a carbon monoxide (CO) poisoning hazard that can result in death or serious injury.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number VRS-150, VRS-199, VRP-150. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using the product indoors, in a garage, in a tent or in any partly enclosed space — an open door or window is not ventilation.

Can I get my money back?

The notice says: Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. Consumers who must continue using the water heater while awaiting repair should have working smoke and carbon monoxide alarms in their homes.

Where was the recalled product sold?

It was distributed nationwide, including at Dick's Sporting Goods, Best Buy, Amazon.

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