Highest risk U.S. Consumer Product Safety Commission

Textron E-Z-GO Personal Transportation Vehicles recall: Risk of Serious Injury and Fire Hazard

Recall published 1+ years ago

Risk of Serious Injury and Fire Hazard

Textron E-Z-GO Consumer products — recalled consumer productsTextron E-Z-GO Consumer products — recalled consumer products (photo 2)Textron E-Z-GO Consumer products — recalled consumer products (photo 3)
3 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fire or burn hazard

This product can overheat or catch fire, which is why the instruction is to unplug and stop using it rather than to keep an eye on it.

What the notice says: The recalled PTV can leak fuel at the quick-connect fitting between the fuel line and the fuel injector mounted on the engine, posing a risk of serious injury and fire hazard.

Why it matters: The product can overheat, ignite or cause a burn. Where lithium batteries are involved the failure is fast and very hot, and water does not put it out quickly.

Symptoms and when to call a doctor

Treat a burn by cooling it under running water for about 20 minutes — not with ice, butter or ointment — and cover it loosely with a clean non-fluffy cloth. Get medical help for burns that are larger than the person’s palm, that are deep or white or charred, that involve the face, hands, feet or genitals, or any burn to a baby or young child. If someone has inhaled smoke and is coughing, hoarse or short of breath, call 911.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10431
Published
October 16, 2025
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Textron E-Z-GO
Product type
Consumer products
Units affected
About 90,800 (In addition, about 7,300 were sold in Canada)
Distribution
Nationwide
Made in
United States

Products covered by this recall

This recall involves E-Z-GO's model year 2020 through 2025 RXV Freedom and 2023 through 2025 Valor PTVs with serial numbers ranging from 5538278 through 5920722; and model year 2020 through 2022 TXT Freedom and Valor PTVs with serial numbers ranging from 3455024 through 3582057. The vehicle's serial number is printed near the base of the steering column for RXV and model year 2023, 2024 and 2025 Valor vehicles. The serial number is printed below the operator seat position for TXT and model year 2020, 2021 and 2022 Valor vehicles. These vehicles are commonly referred to as golf carts or golf cars and are used primarily to transport people.

Check your product

The notice names 9 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • year 2020
  • 2025 RXV Freedom
  • 2023
  • 2022 TXT Freedom
  • Valor PTVs w
  • year 2023
  • 2024
  • 2021

Serial number

On the rating plate, often next to the date of manufacture.

  • 5920722

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Fire

Textron E-Z-GO — This product can overheat or catch fire, which is why the instruction is to unplug and stop using it rather than to keep an eye on it.

  1. Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.
  2. Move it off anything that burns — a bed, a sofa, a carpet, a pile of paper — and away from exits.
  3. Do not leave it charging overnight or while the house is empty while you wait for the remedy.
  4. If it has already overheated, scorched or swelled, do not keep using it and do not try to repair it.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with a claim form that is far quicker than their main support line.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency.
  • Have the model number, the date code and your photos ready. Many companies issue store credit by default — ask for cash or a card reversal if you would rather have it.
  • No receipt? Say so. Recall refunds are routinely paid without proof of purchase, because the hazard is what triggers the obligation.

Remedy named in the notice: Consumers should immediately stop using the recalled vehicles until they have been inspected and repaired, if needed. Consumers can contact Textron E-Z-GO for inspection instructions or contact an authorized Textron E-Z-GO dealer to schedule a free inspection. If any signs of fuel leakage are detected, the vehicle will be repaired by an authorized dealer free of charge, by replacing the fuel line. Consumers who cannot take their recalled PTV to an authorized dealer for inspection or repair can contact Textron E-Z-GO or an authorized dealer for assistance.

Company contact: Textron E-Z-GO toll-free at 888-438-3946 from 8 a.m. to 6 p.m. ET, Monday through Friday, email at [email protected], or online at https://ezgo.txtsv.com/personal/owners/recall-information or https://ezgo.txtsv.com and click on "Recall Information" under the "Owners" tab.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Textron E-Z-GO consumer products recalled?

Risk of Serious Injury and Fire Hazard The recalled PTV can leak fuel at the quick-connect fitting between the fuel line and the fuel injector mounted on the engine, posing a risk of serious injury and fire hazard.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number year 2020, 2025 RXV Freedom, 2023. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.

Can I get my money back?

The notice says: Consumers should immediately stop using the recalled vehicles until they have been inspected and repaired, if needed. Consumers can contact Textron E-Z-GO for inspection instructions or contact an authorized Textron E-Z-GO dealer to schedule a free inspection. If any signs of fuel leakage are detected, the vehicle will be repaired by an authorized dealer free of charge, by replacing the fuel line. Consumers who cannot take their recalled PTV to an authorized dealer for…

Where was the recalled product sold?

It was distributed nationwide.

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