Elevated risk U.S. Food and Drug Administration

Tec Italy Shampoo recall: Potential to be contaminated with the bacteria, Klebsiella oxytoca

Recall published 1+ years ago

Potential to be contaminated with the bacteria, Klebsiella oxytoca

Tec Italy Cosmetics & personal care — recalled cosmetics & personal care
Photo published by U.S. Food and Drug Administration with the recall notice.

The hazard: Product safety hazard

The notice above names the hazard. CPSC recalls are issued because someone can be hurt, not because the product underperforms.

What the notice says: Exposure to these bacteria can cause infections in humans, including infection in the eyes, nose and skin, with additional reactions for consumers with immune-compromised conditions.

Why it matters: The CPSC published this recall because the product can injure someone. The hazard statement above describes how.

Recall details

Published
March 25, 2025
Risk level
Elevated risk
Issued by
U.S. Food and Drug Administration
Brand
Tec Italy
Product type
Cosmetics & personal care
Distribution
California, New York
UPC codes
7501438375850
Reports of harm
To date, there have been no reports of user harm or injury related to these products.

Products covered by this recall

Shampoo

What the company announced

Rocky Hill, Connecticut

Henkel Capital S.A. de C.V. (“Henkel”) of Mexico is voluntarily recalling 1,068 units of its Tec Italy Shampoo Totale, as the product has the potential to be contaminated with Klebsiella oxytoca . Exposure to these bacteria can cause infections in humans, including infection in the eyes, nose and skin, with additional reactions for consumers with immune-compromised conditions.

The shampoo was distributed in the United States through distributors in New York and California. The shampoo may have been further distributed to other states. It was also sold to consumers at the retail level.

The recalled Tec Italy brand Totale Shampoo is packaged in a 33.81 fl. oz./1 L, green plastic bottle marked with Lot # 1G27542266 on the side of the bottle. The UPC code is 7501438375850.

The potential for product contamination was noted after microbiological analyses performed by the company revealed the presence of these bacteria in some of its 33.81 fl. oz./ 1 L bottles of Tec Italy Shampoo Totale.

To date, there have been no reports of user harm or injury related to these products. Consumers who experience symptoms, or have any medical questions associated with this recall, should consult a physician immediately.

Consumers who have purchased the applicable 33.81 fl. oz./1 L bottles of Tec Italy Shampoo Totale should stop using the product and return the products to their place of purchase for a full refund.

Tec Italy seeks to minimize all inconvenience this may cause consumers and are committed to their complete satisfaction. Questions may be directed to Tec Italy’s dedicated customer specialists at [email protected] .

Henkel is conducting this recall with the knowledge of the U.S. Food and Drug Administration. Pictures of the recalled product are below.

About Henkel in North America

Henkel’s portfolio of well-known brands in North America includes Schwarzkopf® hair care, Dial® soaps, Persil®, Purex®, and all® laundry detergents, Snuggle® fabric softeners as well as Loctite®, Technomelt® and Bonderite® adhesives. With sales close to 6.5 billion US dollars (6 billion euros) in 2024, North America accounts for 28 percent of the company’s global sales. Henkel employs around 8,000 people across the U.S., Canada and Puerto Rico. For more information, please visit www.henkel-northamerica.com and on Twitter @Henkel_NA .

About Henkel

With its brands, innovations and technologies, Henkel holds leading market positions worldwide in the industrial and consumer businesses. The business unit Adhesive Technologies is the global leader in the market for adhesives, sealants and functional coatings. With Consumer Brands, the company holds leading positions especially in laundry & home care and hair in many markets and categories around the world. The company's three strongest brands are Loctite, Persil and Schwarzkopf. In fiscal 2024, Henkel reported sales of more than 21.6 billion euros and adjusted operating profit of around 3.1 billion euros. Henkel’s preferred shares are listed in the German stock index DAX. Sustainability has a long tradition at Henkel, and the company has a clear sustainability strategy with specific targets. Henkel was founded in 1876 and today employs a diverse team of about 47,000 people worldwide – united by a strong corporate culture, shared values and a common purpose: "Pioneers at heart for the good of generations.” More information at www.henkel.com .

Photo material is available at www.henkel-northamerica.com/press

Media Contact:

Jennifer Schiavone

[email protected]

+1-475-299-9192

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 4 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

UPC / barcode

Read the twelve digits under the barcode on the package.

  • 7501438375850

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • 1G27542266

Package size

Match the net weight or the piece count on the front of the pack.

  • 33.81 fl. oz
  • 1 L

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Product safety

Tec Italy — The notice above names the hazard. CPSC recalls are issued because someone can be hurt, not because the product underperforms.

  1. Stop using the product and move it somewhere a child or pet cannot reach it.
  2. Follow the remedy the notice specifies, and register the claim before you destroy anything.
  3. If the product already hurt someone, file a report at SaferProducts.gov.
  4. Check the model number and date code against the identifiers on this page, and photograph them.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with a claim form that is far quicker than their main support line.
  • No receipt? Say so. Recall refunds are routinely paid without proof of purchase, because the hazard is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Target, Walmart and Amazon often refund recalled goods from the order history.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency.

Remedy named in the notice: Consumers who have purchased the applicable 33.81 fl. oz./1 L bottles of Tec Italy Shampoo Totale should stop using the product and return the products to their place of purchase for a full refund.

Company contact: Henkel Capital S.A. de C.V — Consumers: [email protected] — Media: Jennifer Schiavone, +1-475-299-9192, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Tec Italy cosmetics & personal care recalled?

Potential to be contaminated with the bacteria, Klebsiella oxytoca Exposure to these bacteria can cause infections in humans, including infection in the eyes, nose and skin, with additional reactions for consumers with immune-compromised conditions.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: UPC 7501438375850; lot code 1G27542266. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using the product and move it somewhere a child or pet cannot reach it.

Can I get my money back?

The notice says: Consumers who have purchased the applicable 33.81 fl. oz./1 L bottles of Tec Italy Shampoo Totale should stop using the product and return the products to their place of purchase for a full refund.

Which states were affected?

The notice lists California, New York.

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