Highest risk U.S. Consumer Product Safety Commission

Residential Elevators Elevator StrikeLock Hoistway Door Locking Device recall: Risk of Serious Injury or Death from Fall and Injury Hazards

Recall published 6 months ago

Risk of Serious Injury or Death from Fall and Injury Hazards

Residential Elevators Consumer products — recalled consumer productsResidential Elevators Consumer products — recalled consumer products (photo 2)
2 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fall or tip-over hazard

A fall or tip-over risk prompted this notice. With furniture, the typical victim is a toddler who used a drawer as a step.

What the notice says: The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.

Why it matters: The product can tip, collapse or give way under normal use. Furniture tip-overs in particular kill and injure young children, usually when a child climbs on an open drawer.

Symptoms and when to call a doctor

After a fall or a tip-over involving a child, watch for a headache that gets worse, repeated vomiting, drowsiness that is hard to rouse, confusion, unequal pupils, clear fluid from the nose or ear, or a seizure, and call 911 if any of these appear. Any fall onto the head in a baby under one, or any loss of consciousness at any age, needs to be assessed the same day.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10747
Published
April 30, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Residential Elevators
Product type
Consumer products
Units affected
About 450
Distribution
Nationwide
Made in
United States

Products covered by this recall

This recall involves the StrikeLock hoistway door locking device, used to secure a residential elevator hoistway landing door. The product is silver in color. The door locking device is installed into the landing door jamb and looks similar to a standard door latch plate.

What to do about Fall

Residential Elevators — A fall or tip-over risk prompted this notice. With furniture, the typical victim is a toddler who used a drawer as a step.

  1. Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.
  2. Keep TVs, toys and anything else tempting off the top of tall furniture, because that is what draws a child to climb.
  3. Inspect similar units from the same range, since a weak joint or fastener usually affects a whole production run.
  4. Follow the remedy on this page; many of these recalls supply a free anchoring kit as well as a refund.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • Send the photos they asked for in the format they asked for. A missing date code is the single commonest reason a claim sits unprocessed.
  • Give it ten working days, then chase in writing and quote your claim reference.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.

Remedy named in the notice: Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether their residential elevator has a StrikeLock hoistway door locking device installed.

Company contact: Residential Elevators toll-free at 800-832-2004 from 8 a.m. to 5 p.m. ET Monday through Friday, email at [email protected], or online at www.residentialelevators.com/recall-information/strikelock-locking-device or www.residentialelevators.com and click on "Recall Information" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Residential Elevators consumer products recalled?

Risk of Serious Injury or Death from Fall and Injury Hazards The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.

Can I get my money back?

The notice says: Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether…

Where was the recalled product sold?

It was distributed nationwide.

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