Highest risk U.S. Consumer Product Safety Commission

Milwaukee Tool M18 FUEL 14" and 12" Top Handle Chainsaws recall: Laceration Hazard

Recall published 12 months ago

Laceration Hazard

Milwaukee Tool Consumer products — recalled consumer productsMilwaukee Tool Consumer products — recalled consumer products (photo 2)
2 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Laceration or amputation hazard

A laceration or amputation risk prompted this notice, which is why the remedy is usually a replacement rather than a repair.

What the notice says: The recalled chainsaw's chain brake may not activate, posing a laceration hazard.

Why it matters: A blade, edge or moving part can cut the user, or a part can break and come apart in the hand. With powered tools, the same defect that causes a cut can cause a much worse injury.

Symptoms and when to call a doctor

Control bleeding with firm, direct pressure using a clean cloth and raise the limb if you can. Go to an emergency department for a wound that will not stop bleeding, that gapes open, that is deep or dirty, that involves a hand, face or joint, or where feeling or movement has changed. If a body part has been severed, call 911, wrap the part in clean damp gauze, seal it in a bag and keep the bag on ice — never directly on ice.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10464
Published
October 30, 2025
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Milwaukee Tool
Product type
Consumer products
Units affected
About 90,860 (In addition, about 7,500 were sold in Canada)
Sold at
Home Depot
Made in
United States
Reports of harm
The firm has received two reports of the chain brake not activating, including one injury involving a lacerated finger.

Products covered by this recall

This recall involves the M18 FUEL Top Handle Chainsaw, catalog number 2826-20 with a serial break identified with "A" in the product's serial number. The catalog number can be found on the upper right portion of the product's nameplate. The serial number can be found on upper left portion of the nameplate, and the serial break level is the 4th digit of the serial number. The product is a battery-operated chainsaw that comes with either a 12" or 14" bar, which is intended for use with Milwaukee's M18 batteries. The product is sold either individually as a bare tool that includes a chain and bar cover and blade wrench, or as a kit that includes two (2)M18 batteries, an M18 battery charger, a chain and bar cover and a blade wrench.

What to do about Laceration

Milwaukee Tool — A laceration or amputation risk prompted this notice, which is why the remedy is usually a replacement rather than a repair.

  1. Stop using the product and unplug it, or take the battery out if it is cordless.
  2. Photograph any damage or breakage before you send the item back, because the company will often ask for it.
  3. Follow the remedy on this page and keep the receipt or order confirmation if you have one.
  4. Do not try to grind off, tape over or otherwise work around a sharp part — you cannot restore the guard the design is missing.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • Give it ten working days, then chase in writing and quote your claim reference.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.
  • Paid by card? A chargeback for goods that are unfit for sale is a legitimate fallback once the company has had a fair chance.

Remedy named in the notice: Consumers should immediately stop using the recalled chainsaw and contact Milwaukee Tool for a free repair. Consumers should register their product at https://service.milwaukeetool.com/support/eservice to receive a prepaid shipping label to return their product to Milwaukee Tool for repair.

Company contact: Milwaukee Tool toll-free at 833-953-2012 from 7 a.m. to 4:30 p.m. CT Monday through Friday, eService portal at https://service.milwaukeetool.com/support/eservice or online at https://www.milwaukeetool.com/news/press-releases and clicking on the 2025 tab for more information, or at http://www.milwaukeetool.com/support/recall.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Milwaukee Tool consumer products recalled?

Laceration Hazard The recalled chainsaw's chain brake may not activate, posing a laceration hazard.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using the product and unplug it, or take the battery out if it is cordless.

Can I get my money back?

The notice says: Consumers should immediately stop using the recalled chainsaw and contact Milwaukee Tool for a free repair. Consumers should register their product at https://service.milwaukeetool.com/support/eservice to receive a prepaid shipping label to return their product to Milwaukee Tool for repair.

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