Highest risk U.S. Consumer Product Safety Commission

Madewell Women's Sweaters recall: Due to Risk of Serious Injury or Death from Burn Hazard

Recall published 3 months ago

Due to Risk of Serious Injury or Death from Burn Hazard; Violate Mandatory Standard for Clothing Textiles

Madewell Consumer products — recalled consumer productsMadewell Consumer products — recalled consumer products (photo 2)Madewell Consumer products — recalled consumer products (photo 3)
3 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fire or burn hazard

The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

What the notice says: The recalled sweaters violate the mandatory standard for clothing textiles, posing a risk of serious burn injuries or death.

Why it matters: The product can overheat, ignite or cause a burn. Where lithium batteries are involved the failure is fast and very hot, and water does not put it out quickly.

Symptoms and when to call a doctor

Treat a burn by cooling it under running water for about 20 minutes — not with ice, butter or ointment — and cover it loosely with a clean non-fluffy cloth. Get medical help for burns that are larger than the person’s palm, that are deep or white or charred, that involve the face, hands, feet or genitals, or any burn to a baby or young child. If someone has inhaled smoke and is coughing, hoarse or short of breath, call 911.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10868
Published
July 16, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Madewell
Product type
Consumer products
Units affected
About 5,900
Distribution
Nationwide
Made in
China
Reports of harm
The firm has received one report of the sweater catching on fire. No injuries have been reported.

Products covered by this recall

This recall involves two styles of Madewell-branded Double V-Neck Pullover and V-Neck Cardigan women's sweaters. The sweaters were sold with or without buttons in light blue and cream and in sizes XS through L. The sweaters have long sleeves and a V-neck. "Madewell" and the size are printed on the neck label and "Style #NT611" or "Style #NT612" and "HO24" on the sewn-in side seam label.

Check your product

The notice names 2 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • NT611
  • NT612

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Fire

Madewell — The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

  1. Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.
  2. Check that your smoke alarms work while you are thinking about it, and follow the remedy on this page.
  3. Move it off anything that burns — a bed, a sofa, a carpet, a pile of paper — and away from exits.
  4. Do not leave it charging overnight or while the house is empty while you wait for the remedy.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.
  • Paid by card? A chargeback for goods that are unfit for sale is a legitimate fallback once the company has had a fair chance.
  • Send the photos they asked for in the format they asked for. A missing date code is the single commonest reason a claim sits unprocessed.

Remedy named in the notice: Consumers should stop using the recalled sweaters immediately and contact Madewell for a full refund in the original form of payment or store credit. Consumers will be asked to destroy the sweaters by cutting them in half and send a photo of the destroyed sweater to [email protected]. Consumers should then dispose of the destroyed product.

Company contact: Madewell toll-free at 866-544-1937 from 9 a.m. to 9 p.m. ET Monday through Sunday, email at [email protected], or online at www.madewell.com/c/product-recall/ or Madewell.com and click "Recall" for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Madewell consumer products recalled?

Due to Risk of Serious Injury or Death from Burn Hazard; Violate Mandatory Standard for Clothing Textiles The recalled sweaters violate the mandatory standard for clothing textiles, posing a risk of serious burn injuries or death.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number NT611, NT612. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.

Can I get my money back?

The notice says: Consumers should stop using the recalled sweaters immediately and contact Madewell for a full refund in the original form of payment or store credit. Consumers will be asked to destroy the sweaters by cutting them in half and send a photo of the destroyed sweater to [email protected]. Consumers should then dispose of the destroyed product.

Where was the recalled product sold?

It was distributed nationwide.

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