Highest risk U.S. Consumer Product Safety Commission

Johnson Health Tech Expands to Include Matrix Retail and Vision Treadmills recall: Fire Hazard

Recall published 9 months ago

Fire Hazard

Johnson Health Tech Expands Consumer products — recalled consumer productsJohnson Health Tech Expands Consumer products — recalled consumer products (photo 2)Johnson Health Tech Expands Consumer products — recalled consumer products (photo 3)Johnson Health Tech Expands Consumer products — recalled consumer products (photo 4)
4 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fire or burn hazard

The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

What the notice says: The power cord can become loose from the treadmill's power socket, posing a fire hazard.

Why it matters: The product can overheat, ignite or cause a burn. Where lithium batteries are involved the failure is fast and very hot, and water does not put it out quickly.

Symptoms and when to call a doctor

Treat a burn by cooling it under running water for about 20 minutes — not with ice, butter or ointment — and cover it loosely with a clean non-fluffy cloth. Get medical help for burns that are larger than the person’s palm, that are deep or white or charred, that involve the face, hands, feet or genitals, or any burn to a baby or young child. If someone has inhaled smoke and is coughing, hoarse or short of breath, call 911.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10569
Published
January 22, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Johnson Health Tech Expands
Product type
Consumer products
Units affected
About 47,000
Distribution
Colorado, Montana
Made in
China
Reports of harm
The firm has received 27 reports of overheating at the power cord-socket connection. No injuries have been reported.

Products covered by this recall

This recall involves Matrix Retail models T30, TF30, T50, TF50, and T75 treadmills, and Vision models T9800, TF20, T40, and T80 treadmills with certain serial numbers. The treadmills have a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and were sold with a straight power cord with no power cord bracket. "Matrix" or "Vision" is printed on the treadmill and treadmill belt. The model number and frame serial number are located on the lower front crossbar near the power switch. The serial number includes the letters TM, a three-digit model number, and the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from June 2007 through January 2024 and do not come with a power cord bracket. This recall is an expansion of the prior recall of Matrix T1 and T3 Series Commercial Treadmills, which were also recalled because the power cord can become loose from the treadmill's power socket. The remedy in the prior recall of commercial treadmills is a power cord bracket that requires tools for installation. For this recall expansion, the remedy for consumers is a power cord with an automatic locking-style plug that does not require any tools for installation. Model Name/ Number Recalled Serial Number(s) or Range Matrix Retail T30 (TM729) TM7291709CA00001 - TM7292104C00380 TF30 (TM693, TM693B) TM6931606CA00001 - TM6931705CA00178 TM693B1707CA00001 - TM693B2201C00601 T50 (TM695, TM767) TM6951607CA00001 - TM6952009C00840 TM7672009C00001 - TM76722011C00051 TF50 (TM694, TM694B, TM768) TM6941607CA00001 - TM69482009C00514 TM694B1605C00008 - TM694B2009K03263 TM7682009C00001 - TM7682104C00580 T75 (TM703, TM703B, TM703C, TM703E) TM7031607CA00001 - TM70381903C00088 TM70382311C00229 TM703B1609CA00015 - TM703B1908C00050 TM703B2309C00164, TM703B2311C00282 TM703C1810C00001 - TM703C2212C00127 TM703C2305C00049, TM703C2308C00409 TM703E2304C00002 - TM703E2401C00087 Vision T9800 (TM87) TM87D070600070, TM87D080600128, TM87D0940059, TM87D120100125, and TM87D1206000127 TF20 (TM432, TM432C) TM4321108BD00255 - TM4321610CA00033 TM432C1210CA00002 - TM432C1606CA00200 T40 (TM433, TM433C) TM4331201BD00466 - TM4331510BD00004 TM433C1408CJ00001 - TM433C1602CA00631 T80 (TM445) TM4451210BC00001 - TM4451505BC00150 TM4451212BD00002 - TM4451406BD00125

Check your product

The notice names 9 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • T30
  • TF30
  • T50
  • TF50
  • T75 treadmills
  • T9800
  • TF20
  • T40
  • MM format fo

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Fire

Johnson Health Tech Expands — The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

  1. Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.
  2. Move it off anything that burns — a bed, a sofa, a carpet, a pile of paper — and away from exits.
  3. Do not leave it charging overnight or while the house is empty while you wait for the remedy.
  4. If it has already overheated, scorched or swelled, do not keep using it and do not try to repair it.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • Paid by card? A chargeback for goods that are unfit for sale is a legitimate fallback once the company has had a fair chance.
  • Send the photos they asked for in the format they asked for. A missing date code is the single commonest reason a claim sits unprocessed.
  • Give it ten working days, then chase in writing and quote your claim reference.

Remedy named in the notice: Consumers should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If there is no power cord bracket, consumers should ensure that the power cord is completely inserted into the treadmill's power socket before each use, until the treadmill is repaired. Consumers should contact Johnson Health Tech North America to receive a free replacement power cord with an automatic locking-style plug by mail for self-installation. To facilitate consumer participation in this recall, the installation of the replacement power cord does not require any tools.

Company contact: Johnson Health Tech North America toll-free at 800-211-4590 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at [email protected] or online at https://matrixhomefitness.com/recalls or at https://www.visionfitness.com/eng/recalls and click on "Recalls" for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Johnson Health Tech Expands consumer products recalled?

Fire Hazard The power cord can become loose from the treadmill's power socket, posing a fire hazard.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number T30, TF30, T50. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.

Can I get my money back?

The notice says: Consumers should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If there is no power cord bracket, consumers should ensure that the power cord is completely inserted into the treadmill's power socket before each use, until the treadmill is repaired. Consumers should contact Johnson Health Tech North America to receive a free replacement power cord with an automatic locking-style plug by mail for self-installation. To facilitate…

Which states were affected?

The notice lists Colorado, Montana.

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