NHTSA safety recall National Highway Traffic Safety Administration

Nissan Murano, Armada and and Infiniti QX80 recall: A software error may occur in the In-Vehicle Infotainment (IVI) system

Recall published 11 months ago

A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse. As such…

The hazard: Visibility or lighting defect

A lighting or visibility defect prompted this notice. Many of these remedies are quick, and some are delivered over the air.

What the notice says: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

Why it matters: Lights, wipers, mirrors, the rear camera, the windshield or the instrument display may not work as required. These faults reduce what the driver can see, or what other road users can see of the vehicle.

Recall details

Recall number
25V821000
Published
November 26, 2025
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
Nissan
Product type
Back Over Prevention
Distribution
Nationwide
Vehicles
Infiniti QX80 · Nissan Armada · Nissan Murano
Lot / code info
NHTSA campaign number 25V821000

Products covered by this recall

Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-2026 Armada, and Infiniti QX80 vehicles. A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Vehicles in this campaign

Check your product

The notice names 3 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • Murano
  • Armada
  • and Infiniti QX80

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Visibility

Nissan — A lighting or visibility defect prompted this notice. Many of these remedies are quick, and some are delivered over the air.

  1. Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.
  2. Call any franchised dealer for the brand, give them the campaign number from this page, and ask them to confirm parts are in stock before you book — part supply, not labour, is what delays a fresh recall.
  3. Until it is repaired, rely on mirrors and a physical look over your shoulder rather than the camera, and keep headlights on in poor light.
  4. If an instrument cluster goes blank, note when it happens; that detail helps the dealer reproduce the fault.

Getting the repair booked and paid for

The money side of a vehicle recall is simple. The scheduling side is where people lose weeks.

  • Ask whether the parts are physically in stock before you accept a date. A booking without parts is a wasted morning.
  • If the dealer says the remedy is not yet available, ask to be put on their notification list and get that in writing by email.
  • Where the manufacturer has issued an interim measure — park outside, do not drive, a software limiter — follow it until the full remedy is done.
  • Reimbursement claims for earlier out-of-pocket repairs go to the manufacturer, not the dealer, and need the original itemised invoice.

Remedy named in the notice: The IVI system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 2, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25D6, R25D5, and R25D7. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning December 12, 2025.

Company contact: Nissan North America, Inc.

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was Nissan back over prevention recalled?

A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse. As such… A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.

Can I get my money back?

The notice says: The IVI system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 2, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25D6, R25D5, and R25D7. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning December 12, 2025.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

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