Elevated risk U.S. Consumer Product Safety Commission

Hyena, Inc. Rear wheel bolts installed on model year 2026 Trek FX+ 1 and Electra recall: The rear wheel bolts can break when torqued

Recall published 9 months ago

The rear wheel bolts can break when torqued, causing the wheel to separate from the bicycle, posing a fall hazard.

Hyena, Inc. Consumer products — recalled consumer productsHyena, Inc. Consumer products — recalled consumer products (photo 2)Hyena, Inc. Consumer products — recalled consumer products (photo 3)Hyena, Inc. Consumer products — recalled consumer products (photo 4)
4 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fall or tip-over hazard

This product can tip over or collapse, which is a hazard that reveals itself all at once rather than gradually.

What the notice says: The rear wheel bolts can break when torqued, causing the wheel to separate from the bicycle, posing a fall hazard.

Why it matters: The product can tip, collapse or give way under normal use. Furniture tip-overs in particular kill and injure young children, usually when a child climbs on an open drawer.

Symptoms and when to call a doctor

After a fall or a tip-over involving a child, watch for a headache that gets worse, repeated vomiting, drowsiness that is hard to rouse, confusion, unequal pupils, clear fluid from the nose or ear, or a seizure, and call 911 if any of these appear. Any fall onto the head in a baby under one, or any loss of consciousness at any age, needs to be assessed the same day.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10580
Published
January 29, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Hyena, Inc.
Product type
Consumer products
Units affected
About 19,890
Distribution
Nationwide
Made in
Taiwan
Reports of harm
The firm has received seven reports of the rear wheel bolts breaking on affected bicycles. No injuries have been reported.

Products covered by this recall

This recall involves the rear wheel bolts on model year 2026 Trek-branded FX+ 1 Midstep, FX+ 1S Midstep, FX+ 1 Stepover, and FX+ 1S Stepover, and Electra-branded Townie Go! Step Thru and Townie Go! S Step Thru electric bicycles sold before October 28, 2025. The bicycles come in various colors and sizes. The Trek bicycles have the word "TREK" printed on the downtube of the frame and "FX+" is printed on the top tube. The Electra bicycles have the word "townie" printed on the downtube, "electra" on the seat stay, and "go!" on the chain guard. The original rear wheel bolts are black and connect the motor to the rear frame of the bicycles.

Check your product

The notice names 1 code you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • year 2026 Trek-branded FX

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Fall

Hyena, Inc. — This product can tip over or collapse, which is a hazard that reveals itself all at once rather than gradually.

  1. Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.
  2. Anchor tall furniture to the wall with a tip-over restraint — this is worth doing for every chest and bookcase in the house, not just this one.
  3. Keep TVs, toys and anything else tempting off the top of tall furniture, because that is what draws a child to climb.
  4. Inspect similar units from the same range, since a weak joint or fastener usually affects a whole production run.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with a claim form that is far quicker than their main support line.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency.
  • Have the model number, the date code and your photos ready. Many companies issue store credit by default — ask for cash or a card reversal if you would rather have it.
  • No receipt? Say so. Recall refunds are routinely paid without proof of purchase, because the hazard is what triggers the obligation.

Remedy named in the notice: Consumers should immediately stop using the bicycles with recalled bolts and contact an authorized Trek or Electra dealer to schedule a free repair at the dealer's location. The dealer will replace the original black rear wheel bolts with new silver rear wheel bolts. Consumers can locate their nearest dealer at https://www.trekbikes.com./us/en_US/store-finder/. Trek will provide consumers who participate in the recall with a $10 in-store credit toward any Trek, Electra or Bontrager merchandise. The credit is valid through December 31, 2026.

Company contact: Trek toll-free at 800-373-4594 from 8 a.m. to 6 p.m. CT Monday through Friday or online at https://www.trekbikes.com/us/en_US/company/legal_policies/safety_recalls/ or https://www.trekbikes.com/us/en_US/ and click on "Recalls" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Hyena, Inc. consumer products recalled?

The rear wheel bolts can break when torqued, causing the wheel to separate from the bicycle, posing a fall hazard. The rear wheel bolts can break when torqued, causing the wheel to separate from the bicycle, posing a fall hazard.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number year 2026 Trek-branded FX. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.

Can I get my money back?

The notice says: Consumers should immediately stop using the bicycles with recalled bolts and contact an authorized Trek or Electra dealer to schedule a free repair at the dealer's location. The dealer will replace the original black rear wheel bolts with new silver rear wheel bolts. Consumers can locate their nearest dealer at https://www.trekbikes.com./us/en_US/store-finder/. Trek will provide consumers who participate in the recall with a $10 in-store credit toward any Trek, Electra or…

Where was the recalled product sold?

It was distributed nationwide.

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