Highest risk U.S. Consumer Product Safety Commission

Hisense Ltd. Babysense Max View Baby Monitors recall: The display or "parent" unit of the Max View baby monitors can overheat

Recall published 8 months ago

The display or "parent" unit of the Max View baby monitors can overheat and/or spark when charging, posing a fire hazard to consumers.

Hisense Ltd. Consumer products — recalled consumer productsHisense Ltd. Consumer products — recalled consumer products (photo 2)Hisense Ltd. Consumer products — recalled consumer products (photo 3)
3 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fire or burn hazard

The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

What the notice says: The display or "parent" unit of the Max View baby monitors can overheat and/or spark when charging, posing a fire hazard to consumers.

Why it matters: The product can overheat, ignite or cause a burn. Where lithium batteries are involved the failure is fast and very hot, and water does not put it out quickly.

Symptoms and when to call a doctor

Treat a burn by cooling it under running water for about 20 minutes — not with ice, butter or ointment — and cover it loosely with a clean non-fluffy cloth. Get medical help for burns that are larger than the person’s palm, that are deep or white or charred, that involve the face, hands, feet or genitals, or any burn to a baby or young child. If someone has inhaled smoke and is coughing, hoarse or short of breath, call 911.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10650
Published
February 26, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Hisense Ltd.
Product type
Consumer products
Units affected
About 81,800
Sold at
Walmart, Amazon
Made in
China
Reports of harm
Hisense has received 11 reports of incidents involving the display unit for the Babysense Max View Baby Monitors. No injuries have been reported.

Products covered by this recall

This recall involves the Babysense Max View Baby Monitor with model number VBM55. The reported issue involves the display unit (also referred to as the parent unit) that allows the parents to see and hear the baby (not the camera component that is placed in the child's bedroom). The display unit has "5.5" HD 1080P" printed on the upper left side of the monitor screen and the "babysense" logo on the lower portion of the monitor screen. The model number, "VBM55RX," is printed on the product identification label on the back of the display unit. Note: Do not throw this recalled device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

What to do about Fire

Hisense Ltd. — The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

  1. Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.
  2. If it has already overheated, scorched or swelled, do not keep using it and do not try to repair it.
  3. Check that your smoke alarms work while you are thinking about it, and follow the remedy on this page.
  4. Move it off anything that burns — a bed, a sofa, a carpet, a pile of paper — and away from exits.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • Give it ten working days, then chase in writing and quote your claim reference.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.
  • Paid by card? A chargeback for goods that are unfit for sale is a legitimate fallback once the company has had a fair chance.

Remedy named in the notice: Consumers should stop using the display unit of the Max View baby monitors immediately and contact Hisense for a free replacement display unit that does not pose a fire hazard.

Company contact: Hisense toll-free at (833) 689-2652 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected] or online at www.recallsecure.com or www.babysensemonitors.com and click on "Product Recalls" at the top of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Hisense Ltd. consumer products recalled?

The display or "parent" unit of the Max View baby monitors can overheat and/or spark when charging, posing a fire hazard to consumers. The display or "parent" unit of the Max View baby monitors can overheat and/or spark when charging, posing a fire hazard to consumers.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.

Can I get my money back?

The notice says: Consumers should stop using the display unit of the Max View baby monitors immediately and contact Hisense for a free replacement display unit that does not pose a fire hazard.

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