Highest risk U.S. Consumer Product Safety Commission

Guidecraft Kitchen Helper Towers recall: The platform inside the recalled tower can loosen over time

Recall published 5 months ago

The platform inside the recalled tower can loosen over time, causing it to become unstable or detach, and ultimately posing a fall hazard to young children.

Consumer products — recalled consumer productsConsumer products — recalled consumer products (photo 2)Consumer products — recalled consumer products (photo 3)
3 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fall or tip-over hazard

This product can tip over or collapse, which is a hazard that reveals itself all at once rather than gradually.

What the notice says: The platform inside the recalled tower can loosen over time, causing it to become unstable or detach, and ultimately posing a fall hazard to young children.

Why it matters: The product can tip, collapse or give way under normal use. Furniture tip-overs in particular kill and injure young children, usually when a child climbs on an open drawer.

Symptoms and when to call a doctor

After a fall or a tip-over involving a child, watch for a headache that gets worse, repeated vomiting, drowsiness that is hard to rouse, confusion, unequal pupils, clear fluid from the nose or ear, or a seizure, and call 911 if any of these appear. Any fall onto the head in a baby under one, or any loss of consciousness at any age, needs to be assessed the same day.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10777
Published
May 14, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Product type
Consumer products
Units affected
25235
Sold at
Overstock, Walmart, Wayfair, Target, Amazon
Made in
China
Reports of harm
The firm has received 11 reports of children falling, including three injuries such as a bloody nose and bruises.

Products covered by this recall

This recall involves Classic and Contemporary Guidecraft Kitchen Helper Towers in nine colors sold from June 1, 2022, through October 31, 2023. Recalled towers have both an item number and lot number shown on the lists provided and were purchased from June 1, 2002, through October 31, 2023. This information can be found on the foil sticker at the bottom of each tower's platform.

Check your product

The notice names 1 code you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • 2002

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Fall

This product can tip over or collapse, which is a hazard that reveals itself all at once rather than gradually.

  1. Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.
  2. Keep TVs, toys and anything else tempting off the top of tall furniture, because that is what draws a child to climb.
  3. Inspect similar units from the same range, since a weak joint or fastener usually affects a whole production run.
  4. Follow the remedy on this page; many of these recalls supply a free anchoring kit as well as a refund.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with a claim form that is far quicker than their main support line.
  • Have the model number, the date code and your photos ready. Many companies issue store credit by default — ask for cash or a card reversal if you would rather have it.
  • No receipt? Say so. Recall refunds are routinely paid without proof of purchase, because the hazard is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Target, Walmart and Amazon often refund recalled goods from the order history.

Remedy named in the notice: Consumers should stop using the recalled towers immediately and contact Guidecraft for free repair parts and installation instructions.

Company contact: Guidecraft toll free at 800-524-3555 between 8 a.m. and 8 p.m. ET, Monday through Friday, email at [email protected] or online at www.guidecraft.com/pages/product-recall, or www.guidecraft.com and click on "Product Recalls" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Consumer products recalled?

The platform inside the recalled tower can loosen over time, causing it to become unstable or detach, and ultimately posing a fall hazard to young children. The platform inside the recalled tower can loosen over time, causing it to become unstable or detach, and ultimately posing a fall hazard to young children.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: lot code 2002. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.

Can I get my money back?

The notice says: Consumers should stop using the recalled towers immediately and contact Guidecraft for free repair parts and installation instructions.

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