Highest risk U.S. Consumer Product Safety Commission

Giantex Lounge Chairs recall: Amputation Hazard

Recall published 5 months ago

Amputation Hazard

Giantex Consumer products — recalled consumer products
Photo published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Laceration or amputation hazard

A laceration or amputation risk prompted this notice, which is why the remedy is usually a replacement rather than a repair.

What the notice says: Consumers can place their fingers in a pinch point, when adjusting the lounge chair, posing an amputation risk.

Why it matters: A blade, edge or moving part can cut the user, or a part can break and come apart in the hand. With powered tools, the same defect that causes a cut can cause a much worse injury.

Symptoms and when to call a doctor

Control bleeding with firm, direct pressure using a clean cloth and raise the limb if you can. Go to an emergency department for a wound that will not stop bleeding, that gapes open, that is deep or dirty, that involves a hand, face or joint, or where feeling or movement has changed. If a body part has been severed, call 911, wrap the part in clean damp gauze, seal it in a bag and keep the bag on ice — never directly on ice.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10792
Published
May 28, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Giantex
Product type
Consumer products
Units affected
About 1,155
Sold at
Amazon
Made in
China
Reports of harm
Giantex has received one report of a consumer's finger being amputated while adjusting the lounge chair.

Products covered by this recall

This recall involves Giantex outdoor lounge chairs with model number NP10025NY. The recalled lounge chairs are blue and measure 76-inches long, by 23-inches wide, by 13-inches high. They have a five-position adjustable locking system and the backrest height can be adjusted from 13.5 inches to 26.5 inches. Model number NP10025NY is printed on the front and side of the product packaging.

What to do about Laceration

Giantex — A laceration or amputation risk prompted this notice, which is why the remedy is usually a replacement rather than a repair.

  1. Stop using the product and unplug it, or take the battery out if it is cordless.
  2. Photograph any damage or breakage before you send the item back, because the company will often ask for it.
  3. Follow the remedy on this page and keep the receipt or order confirmation if you have one.
  4. Do not try to grind off, tape over or otherwise work around a sharp part — you cannot restore the guard the design is missing.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • Give it ten working days, then chase in writing and quote your claim reference.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.
  • Paid by card? A chargeback for goods that are unfit for sale is a legitimate fallback once the company has had a fair chance.

Remedy named in the notice: Consumers should stop using the recalled lounge chairs immediately and contact Giantex for a full refund. Consumers will be instructed to either request a prepaid return package or will be asked to destroy the recalled lounge chair by detaching the headrest pillow, cutting the fabric, and providing photographic proof of destruction.

Company contact: Giantex toll-free at 844-242-1885 anytime, email at [email protected], or online at https://www.giantex.com/pages/product-recall-notice, or https://www.giantex.com/ and click on "RECALL INFORMATION" at the top of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Giantex consumer products recalled?

Amputation Hazard Consumers can place their fingers in a pinch point, when adjusting the lounge chair, posing an amputation risk.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using the product and unplug it, or take the battery out if it is cordless.

Can I get my money back?

The notice says: Consumers should stop using the recalled lounge chairs immediately and contact Giantex for a full refund. Consumers will be instructed to either request a prepaid return package or will be asked to destroy the recalled lounge chair by detaching the headrest pillow, cutting the fabric, and providing photographic proof of destruction.

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