Elevated risk U.S. Consumer Product Safety Commission

Gazelle USA Urban Arrow FamilyNext Pro Cargo E-Bikes recall: Injury Hazard

Recall published 9 months ago

Injury Hazard

Gazelle USA Consumer products — recalled consumer productsGazelle USA Consumer products — recalled consumer products (photo 2)
2 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Product safety hazard

A consumer product hazard prompted this recall, and the remedy — refund, repair or replacement — is funded by the company, not by you.

What the notice says: The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.

Why it matters: The CPSC published this recall because the product can injure someone. The hazard statement above describes how.

Recall details

Recall number
10589
Published
January 29, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Gazelle USA
Product type
Consumer products
Units affected
About 320
Made in
Vietnam
Reports of harm
The firm has received three reports of buckles not fully latching. No injuries have been reported.

Products covered by this recall

This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.

What to do about Product safety

Gazelle USA — A consumer product hazard prompted this recall, and the remedy — refund, repair or replacement — is funded by the company, not by you.

  1. Stop using the product and move it somewhere a child or pet cannot reach it.
  2. Do not resell, donate or pass it on — reselling a recalled product is illegal in the United States.
  3. Follow the remedy the notice specifies, and register the claim before you destroy anything.
  4. If the product already hurt someone, file a report at SaferProducts.gov.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • Send the photos they asked for in the format they asked for. A missing date code is the single commonest reason a claim sits unprocessed.
  • Give it ten working days, then chase in writing and quote your claim reference.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.

Remedy named in the notice: Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.

Company contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Gazelle USA consumer products recalled?

Injury Hazard The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using the product and move it somewhere a child or pet cannot reach it.

Can I get my money back?

The notice says: Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.

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