Highest risk U.S. Consumer Product Safety Commission

EcoFlow Technology Delta Max 2000 Power Stations recall: Risk of Serious Burn Injury and Fire Hazard

Recall published 1+ years ago

Risk of Serious Burn Injury and Fire Hazard

EcoFlow Technology Consumer products — recalled consumer productsEcoFlow Technology Consumer products — recalled consumer products (photo 2)
2 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fire or burn hazard

This product can overheat or catch fire, which is why the instruction is to unplug and stop using it rather than to keep an eye on it.

What the notice says: The Power Stations may overheat and ignite, posing a risk of serious burn injury and fire hazard.

Why it matters: The product can overheat, ignite or cause a burn. Where lithium batteries are involved the failure is fast and very hot, and water does not put it out quickly.

Symptoms and when to call a doctor

Treat a burn by cooling it under running water for about 20 minutes — not with ice, butter or ointment — and cover it loosely with a clean non-fluffy cloth. Get medical help for burns that are larger than the person’s palm, that are deep or white or charred, that involve the face, hands, feet or genitals, or any burn to a baby or young child. If someone has inhaled smoke and is coughing, hoarse or short of breath, call 911.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10424
Published
October 9, 2025
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
EcoFlow Technology
Product type
Consumer products
Units affected
About 25,030
Sold at
Costco, Amazon
Made in
China
Reports of harm
EcoFlow Technology has received six reports of the recalled Power Stations catching fire, with property damage totaling over $850,000.

Products covered by this recall

This recall involves EcoFlow Delta Max 2000 Model EFD310 Power Stations. The recalled power stations are black and silver, with a rectangular LCD display screen on the front and six electrical outlets on the back. "ECOFLOW MAX" is printed on the right side. "EFD310" and "EcoFlow DELTA Max (2000)" are printed on the nameplate on the underside of the product.

What to do about Fire

EcoFlow Technology — This product can overheat or catch fire, which is why the instruction is to unplug and stop using it rather than to keep an eye on it.

  1. Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.
  2. Do not leave it charging overnight or while the house is empty while you wait for the remedy.
  3. If it has already overheated, scorched or swelled, do not keep using it and do not try to repair it.
  4. Check that your smoke alarms work while you are thinking about it, and follow the remedy on this page.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with a claim form that is far quicker than their main support line.
  • Have the model number, the date code and your photos ready. Many companies issue store credit by default — ask for cash or a card reversal if you would rather have it.
  • No receipt? Say so. Recall refunds are routinely paid without proof of purchase, because the hazard is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Target, Walmart and Amazon often refund recalled goods from the order history.

Remedy named in the notice: Consumers should immediately stop using the recalled Power Stations and contact EcoFlow Technology for instructions on installing a free repair in the form of a firmware update.

Company contact: EcoFlow Technology toll-free at 833-424-4137 from 9 a.m. to 4 p.m. ET Monday through Friday, email at [email protected], or online at https://www.ecoflow.com/us/blog/ecoflow-delta-max-2000-recall-firmware-update or https://us.ecoflow.com and click on "IMPORTANT RECALL INFORMATION and Firmware Update" at the top of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was EcoFlow Technology consumer products recalled?

Risk of Serious Burn Injury and Fire Hazard The Power Stations may overheat and ignite, posing a risk of serious burn injury and fire hazard.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.

Can I get my money back?

The notice says: Consumers should immediately stop using the recalled Power Stations and contact EcoFlow Technology for instructions on installing a free repair in the form of a firmware update.

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