Highest risk U.S. Consumer Product Safety Commission

Dongguan Keben Electrical Appliance Co Ltd HEZI Branded recall: The power strips have an ungrounded metal enclosure that poses

Recall published 9 months ago

The power strips have an ungrounded metal enclosure that poses an electrocution hazard if energized, resulting in serious injury or death.

Dongguan Keben Electrical Appliance Co Ltd Consumer products — recalled consumer productsDongguan Keben Electrical Appliance Co Ltd Consumer products — recalled consumer products (photo 2)
2 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Electric shock hazard

The defect here lets live parts become accessible, or defeats the earth connection that is supposed to make the product safe when something else fails.

What the notice says: The power strips have an ungrounded metal enclosure that poses an electrocution hazard if energized, resulting in serious injury or death.

Why it matters: The product can expose live parts, lose its earth connection or let current reach a surface a user touches. The risk is highest in a bathroom, a kitchen or outdoors, where someone is likely to be wet or standing on damp ground.

Symptoms and when to call a doctor

Do not touch someone who is still in contact with a live source — cut the power at the breaker first. Call 911 for any shock that caused unconsciousness, chest pain, an irregular heartbeat, burns, numbness or muscle pain. Even a shock that felt minor is worth a same-day check if it crossed the chest, because heart rhythm problems can appear a little later.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10563
Published
January 15, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Dongguan Keben Electrical Appliance Co Ltd
Product type
Consumer products
Units affected
About 1,320
Sold at
Amazon, Sears, eBay
Made in
China

Products covered by this recall

This recall involves HEZI brand power strips. The HEZI power strip has either a gray or yellow metal enclosure with eight receptacles made of black plastic. There are a power and a circuit breaker switch located at the end of the metal enclosure closest to the power cord.

What to do about Shock

Dongguan Keben Electrical Appliance Co Ltd — The defect here lets live parts become accessible, or defeats the earth connection that is supposed to make the product safe when something else fails.

  1. Unplug the product, or switch off its circuit at the breaker if it is hard-wired.
  2. Follow the remedy on this page and keep the model and serial numbers to hand.
  3. Do not use it outdoors, in a bathroom or anywhere damp while waiting for the remedy.
  4. Do not attempt a repair yourself unless the notice specifically describes a user-fitted kit.

How the remedy works

CPSC recalls specify one of three remedies, and which one you get is not negotiable — but how smoothly it goes often is.

  • A refund means the purchase price back, sometimes prorated by age for durable goods. Ask how they calculated it if the figure looks low.
  • Several recalls now ask you to destroy the item and send a photo as proof. Register the claim before you do that, never after.
  • Return shipping is the company’s cost. If you are asked to pay it, push back.
  • A repair kit is shipped free and is designed to be fitted at home; if you cannot fit it, ask whether they will arrange installation.

Remedy named in the notice: Consumers should stop using the recalled power strips immediately and contact HEZI HOME for a full refund.

Company contact: HEZI HOME toll-free at 602-804-6830 from 8 a.m. to 5 p.m. ET Monday through Friday, email at [email protected], or online at amazon.com/hezi and click "Product Recalls" at the top of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Dongguan Keben Electrical Appliance Co Ltd consumer products recalled?

The power strips have an ungrounded metal enclosure that poses an electrocution hazard if energized, resulting in serious injury or death. The power strips have an ungrounded metal enclosure that poses an electrocution hazard if energized, resulting in serious injury or death.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Unplug the product, or switch off its circuit at the breaker if it is hard-wired.

Can I get my money back?

The notice says: Consumers should stop using the recalled power strips immediately and contact HEZI HOME for a full refund.

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