NHTSA safety recall National Highway Traffic Safety Administration

BMW recall: The emergency call system (eCall) may have been deactivated due to a software

Recall published 1+ years ago

The emergency call system (eCall) may have been deactivated due to a software programming error.

The hazard: Vehicle safety recall

This is a NHTSA safety campaign. Every one of them is repaired free of charge, for as long as you own the vehicle, with no mileage or age limit.

What the notice says: In an emergency, first responders may not receive notification of the crash or emergency location, increasing the risk of injury to riders.

Why it matters: The manufacturer identified a defect or a failure to meet a federal motor vehicle safety standard. The summary above describes the specific component and what it can do.

Recall details

Recall number
25V480000
Published
July 25, 2025
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
BMW of
Product type
Communication
Distribution
Nationwide
Vehicles
BMW R 1300 GS Adventure · BMW S 1000 RR
Lot / code info
NHTSA campaign number 25V480000

Products covered by this recall

BMW of North America, LLC (BMW) is recalling certain 2025 F 900 GS, F 800 GS, R 1300 GS Adventure, R 1300 GS, S 1000 RR, S 1000 R, and K 1600 GT vehicles equipped with the optional emergency call system. The emergency call system (eCall) may have been deactivated due to a software programming error.

Vehicles in this campaign

Check your product

The notice names 7 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • F 900 GS
  • F 800 GS
  • R 1300 GS Adventure
  • R 1300 GS
  • S 1000 RR
  • S 1000 R
  • and K 1600 GT

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Vehicle

BMW of — This is a NHTSA safety campaign. Every one of them is repaired free of charge, for as long as you own the vehicle, with no mileage or age limit.

  1. Read the summary above for the component involved — it determines how urgent this is for you.
  2. If the notice names a symptom you have already noticed, mention it when you book.
  3. Keep the repair order the dealer hands you. It is your proof the campaign was closed out, and it matters at resale.
  4. Check your own VIN at nhtsa.gov/recalls before you do anything else. A campaign covers a build range, not every car of that model year, and the VIN lookup is the only thing that confirms yours is included.

Costs, reimbursement and your rights

The repair itself is free. What people most often miss is that money already spent can frequently be claimed back.

  • If you paid for the same repair out of pocket before the recall was announced, ask the manufacturer for reimbursement. Carmakers must run a reimbursement plan for pre-notification repairs; you will need the original invoice.
  • A dealer may not charge a diagnostic, inspection or shop-supplies fee for recall work. If one appears on the estimate, query it before you sign.
  • If a dealer refuses the repair, delays it unreasonably or tries to bill you, complain to the manufacturer’s customer line, then to NHTSA. Those complaints are logged against the campaign.
  • An unrepaired open recall can affect a sale or trade-in. Closing it out costs nothing and protects the value of the vehicle.

Remedy named in the notice: The electronic control unit software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are scheduled to be mailed September 12, 2025. Owners may contact BMW customer service at 1-800-525-7417.

Company contact: BMW of North America, LLC

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was BMW of communication recalled?

The emergency call system (eCall) may have been deactivated due to a software programming error. In an emergency, first responders may not receive notification of the crash or emergency location, increasing the risk of injury to riders.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

Read the summary above for the component involved — it determines how urgent this is for you.

Can I get my money back?

The notice says: The electronic control unit software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are scheduled to be mailed September 12, 2025. Owners may contact BMW customer service at 1-800-525-7417.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

Related recalls