Elevated risk U.S. Food and Drug Administration

Babcock Dairy Orange Custard Chocolate Chip ice cream recall: Undeclared Egg

Recall published 1+ years ago

Undeclared Egg

Babcock Dairy Dairy — recalled dairyBabcock Dairy Dairy — recalled dairy (photo 2)Babcock Dairy Dairy — recalled dairy (photo 3)Babcock Dairy Dairy — recalled dairy (photo 4)
4 photos published by U.S. Food and Drug Administration with the recall notice.

The hazard: Undeclared milk

An undeclared allergen — milk — is the whole reason for this notice. The food itself is not spoiled or contaminated.

What the notice says: People who have an allergy or severe sensitivity to eggs run the risk of serious or life-threatening allergic reaction if they consume these products.

Why it matters: The label does not declare milk, so anyone who reads labels to avoid it has no way of knowing it is in there. For people without that allergy the product is safe to eat.

Symptoms and when to call a doctor

An undeclared allergen is a danger only to people allergic or intolerant to that ingredient. For everyone else the food is safe. Reactions range from an itchy mouth, hives, stomach cramps or vomiting through to anaphylaxis — swelling of the lips, tongue or throat, a tight chest, wheezing, a sudden drop in blood pressure or collapse. If anaphylaxis is suspected, use an epinephrine auto-injector straight away and call 911, even if the symptoms seem to settle, because a second wave can follow hours later.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Published
November 19, 2024
Risk level
Elevated risk
Issued by
U.S. Food and Drug Administration
Brand
Babcock Dairy
Product type
Dairy
Distribution
Wisconsin
Reports of harm
There have been no reports of illness associated with consumption of these products.

Products covered by this recall

Orange Custard Chocolate Chip ice cream

What the company announced

Babcock Dairy of Madison, Wisconsin, is voluntarily expanding its recall on Orange Custard Chocolate Chip ice cream that may be labeled as Chocolate Peanut Butter. People who have an allergy or severe sensitivity to eggs run the risk of serious or life-threatening allergic reaction if they consume these products.

The following products are subject to recall:

Product Name: Orange Custard Chocolate Chip and Chocolate Peanut Butter

Production Date: 09 1724 and 09 3024.

Size: Half Gallon

The products were produced on Sept. 17 and 30, 2024, and distributed to local retail establishments and directly to customers in Wisconsin. The issue with the first lot was discovered on the evening of Nov. 4, 2024, when a customer reported the mislabeling. The second lot was added to the recall notice after discovery on Nov. 18, 2024. There have been no reports of illness associated with consumption of these products.

During production, a limited number of Chocolate Peanut Butter ice cream containers were inadvertently filled with Orange Custard Chocolate Chip ice cream, leading to products with incorrect allergen labeling.

If you purchased one of the affected products, please check the production date located on the bottom of the container for 09 1724 (Sept. 17, 2024) or 09 3024 (Sept. 30, 2024). If your product is from the affected lot, please return it to the place of purchase for a full refund. The impacted products were distributed to the following Madison, Wisconsin, area retailers: Babcock Dairy Store, Metcalfe’s Markets, Ken’s Meats & Deli and Capitol Centre Market.

Babcock Dairy Staff retrieved all the remaining products from retail outlets within hours of discovery in each incident. Out of an abundance of caution, staff searched all other lots of Orange Custard Chocolate Chip, which had not been distributed, and found no further errors. To prevent this issue from occurring again, Babcock Dairy is taking immediate corrective steps, including the retraining of employees on proper labeling procedures, implementation of multiple verification checks during production and packaging, and increased organization and separation of packaging materials to further prevent different containers from coming into contact.

Babcock Dairy is housed within UW–Madison's College of Agricultural and Life Sciences.

Consumers with questions about the recall may contact Heidi Zoerb ( [email protected] ).

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Original Press Release

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 2 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • 30
  • 2024

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Milk

Babcock Dairy — An undeclared allergen — milk — is the whole reason for this notice. The food itself is not spoiled or contaminated.

  1. If anyone in your household avoids milk, stop serving the product immediately and check whether any was used in food already prepared.
  2. Tell anyone else who eats from your kitchen, including childminders, schools and anyone catering an event you contributed to.
  3. Keep the pack if you want a refund, or photograph the label and the lot code and then bin it. If nobody in the house avoids milk, you may simply eat it — the recall is about disclosure, not spoilage.
  4. Make sure the household epinephrine auto-injector is where it should be and in date, if someone here carries one.

Refunds, and what else you can claim

The purchase price is the floor, not the ceiling. Where a recall caused you a real cost, say so.

  • Claim the refund at the store first; it is the fastest route and needs the least paperwork.
  • If you bought several packs over time, list them. Firms routinely settle for more than a single unit when a customer asks.
  • Medical costs, lost earnings or a spoiled event are not handled at the service desk. Write to the company contact on this page instead, with dates and documents.
  • Keep copies of everything you send. If a recall caused harm, that file is what any later claim rests on.

Remedy named in the notice: If your product is from the affected lot, please return it to the place of purchase for a full refund.

Company contact: Babcock Dairy — Consumers: Heidi Zoerb, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Babcock Dairy dairy recalled?

Undeclared Egg People who have an allergy or severe sensitivity to eggs run the risk of serious or life-threatening allergic reaction if they consume these products.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number 30, 2024. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

If anyone in your household avoids milk, stop serving the product immediately and check whether any was used in food already prepared.

Can I get my money back?

The notice says: If your product is from the affected lot, please return it to the place of purchase for a full refund.

Which states were affected?

The notice lists Wisconsin.

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