Elevated risk U.S. Food and Drug Administration

Babcock Dairy Orange Custard Chocolate Chip ice cream recall: Potential or Undeclared Allergen – Egg

Recall published 1+ years ago

Potential or Undeclared Allergen – Egg

Babcock Dairy Dairy — recalled dairyBabcock Dairy Dairy — recalled dairy (photo 2)Babcock Dairy Dairy — recalled dairy (photo 3)
3 photos published by U.S. Food and Drug Administration with the recall notice.

The hazard: Undeclared milk

The product contains milk that the packaging never declared. If nobody in your home avoids milk, there is no health reason to throw it away — though the refund still stands.

What the notice says: People who have an allergy or severe sensitivity to eggs or yellow #5 run the risk of serious or life-threatening allergic reaction if they consume these products.

Why it matters: The label does not declare milk, so anyone who reads labels to avoid it has no way of knowing it is in there. For people without that allergy the product is safe to eat.

Symptoms and when to call a doctor

An undeclared allergen is a danger only to people allergic or intolerant to that ingredient. For everyone else the food is safe. Reactions range from an itchy mouth, hives, stomach cramps or vomiting through to anaphylaxis — swelling of the lips, tongue or throat, a tight chest, wheezing, a sudden drop in blood pressure or collapse. If anaphylaxis is suspected, use an epinephrine auto-injector straight away and call 911, even if the symptoms seem to settle, because a second wave can follow hours later.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Published
November 5, 2024
Risk level
Elevated risk
Issued by
U.S. Food and Drug Administration
Brand
Babcock Dairy
Product type
Dairy
Units affected
41 cases
Distribution
Wisconsin
Reports of harm
There have been no reports of illness associated with consumption of these products.

Products covered by this recall

Orange Custard Chocolate Chip ice cream

What the company announced

Babcock Dairy of Madison, Wisconsin, is voluntarily recalling approximately 41 cases of Orange Custard Chocolate Chip ice cream that may be labeled as Chocolate Peanut Butter. People who have an allergy or severe sensitivity to eggs or yellow #5 run the risk of serious or life-threatening allergic reaction if they consume these products.

The following products are subject to recall:

Product Name: Orange Custard Chocolate Chip and Chocolate Peanut Butter

Production Date: 09 1724

Size: Half Gallon

The products were produced on September 17, 2024, and distributed to local retail establishments and directly to customers in Wisconsin. The issue was discovered on the evening of November 4, 2024, when a customer reported the mislabeling. There have been no reports of illness associated with consumption of these products.

During production, a limited number of Chocolate Peanut Butter ice cream containers were inadvertently filled with Orange Custard Chocolate Chip ice cream, leading to products with incorrect allergen labeling.

If you purchased one of the affected products, please check the production date located on the bottom of the container for 09 1724 (September 17, 2024). If your product is from the affected lot, please return it to the place of purchase for a full refund. The impacted products were distributed to the following Madison, Wisconsin, area retailers: Babcock Dairy Store, Metcalfe’s Markets, Ken’s Meats & Deli and Capitol Centre Market.

Out of an abundance of caution, Babcock Dairy Staff retrieved all of the remaining product from retail outlets within three hours of discovery. To prevent this issue from occurring again, Babcock Dairy is taking immediate corrective steps, including the retraining of employees on proper labeling procedures, implementation of multiple verification checks during production and packaging, and increased organization and separation of packaging materials to further prevent different containers from coming into contact.

Consumers with questions about the recall may contact Casey Whyte, Plant Manager, at (608) 262-9102 between 6 a.m. and 2 p.m. (Monday through Friday).

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Babcock Dairy is housed within UW-Madison’s College of Agricultural and Life Sciences.

Expanded Press Release

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

What to do about Milk

Babcock Dairy — The product contains milk that the packaging never declared. If nobody in your home avoids milk, there is no health reason to throw it away — though the refund still stands.

  1. If anyone in your household avoids milk, stop serving the product immediately and check whether any was used in food already prepared.
  2. Tell anyone else who eats from your kitchen, including childminders, schools and anyone catering an event you contributed to.
  3. Keep the pack if you want a refund, or photograph the label and the lot code and then bin it. If nobody in the house avoids milk, you may simply eat it — the recall is about disclosure, not spoilage.
  4. Make sure the household epinephrine auto-injector is where it should be and in date, if someone here carries one.

Getting a refund without the pack

The commonest reason people skip the refund is that they have already thrown the item away. That rarely matters.

  • A photo of the label and lot code is accepted by most grocers, and so is a card statement line showing the purchase.
  • Store credit is often offered first. You can ask for the original payment method instead, and it is normally granted.
  • No photo either? Ask anyway. Grocery chains settle recall refunds at the service desk because disputing them costs more than paying them.
  • For a multi-pack or a case, ask for the full purchase price rather than a per-unit figure — the recall covers what you paid.

Remedy named in the notice: If your product is from the affected lot, please return it to the place of purchase for a full refund.

Company contact: Babcock Dairy — Consumers: Casey Whyte, 608-262-9102

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Babcock Dairy dairy recalled?

Potential or Undeclared Allergen – Egg People who have an allergy or severe sensitivity to eggs or yellow #5 run the risk of serious or life-threatening allergic reaction if they consume these products.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official FDA — Company recall announcements record, and contact the company if you are unsure.

What should I do with it right now?

If anyone in your household avoids milk, stop serving the product immediately and check whether any was used in food already prepared.

Can I get my money back?

The notice says: If your product is from the affected lot, please return it to the place of purchase for a full refund.

Which states were affected?

The notice lists Wisconsin.

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