Highest risk U.S. Consumer Product Safety Commission

Arizer Solo II portable electronic vaporizer devices recall: The internal lithium-ion battery can overheat, produce smoke

Recall published 1+ years ago

The internal lithium-ion battery can overheat, produce smoke, and/or eject material, posing fire and burn hazards.

Consumer products — recalled consumer products
Photo published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fire or burn hazard

The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

What the notice says: The internal lithium-ion battery can overheat, produce smoke, and/or eject material, posing fire and burn hazards.

Why it matters: The product can overheat, ignite or cause a burn. Where lithium batteries are involved the failure is fast and very hot, and water does not put it out quickly.

Symptoms and when to call a doctor

Treat a burn by cooling it under running water for about 20 minutes — not with ice, butter or ointment — and cover it loosely with a clean non-fluffy cloth. Get medical help for burns that are larger than the person’s palm, that are deep or white or charred, that involve the face, hands, feet or genitals, or any burn to a baby or young child. If someone has inhaled smoke and is coughing, hoarse or short of breath, call 911.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10406
Published
September 18, 2025
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Product type
Consumer products
Units affected
About 5,460 (in addition, about 2,820 were sold in Canada)
Distribution
Nationwide
Made in
China
UPC codes
628078800836
Reports of harm
The firm has received nine reports of the battery overheating, producing smoke, or ejecting material. No injuries have been reported.

Products covered by this recall

This recall involves the Arizer Solo II, a portable electronic vaporizer device powered by an internal lithium-ion battery. The unit features a rigid anodized aluminum housing and is available in Carbon Black and Mystic Blue finishes. It includes a front-facing digital display for temperature and device settings, with a stainless steel heating chamber and removable glass components. Only vaporizers with a serial number starting with "M2" are included in this recall. The serial number is etched on the bottom of the device. UPC 628078800836 is printed on the product packaging.

Check your product

The notice names 1 code you can read straight off the package. Type the one printed on yours and the list below narrows to it.

UPC / barcode

Read the twelve digits under the barcode on the package.

  • 628078800836

Codes are lifted verbatim from the CPSC — Consumer Product Safety Commission notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Fire

The hazard here is thermal: the product can get hot enough to ignite what is around it, or to burn whoever is holding it.

  1. Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.
  2. If it has already overheated, scorched or swelled, do not keep using it and do not try to repair it.
  3. Check that your smoke alarms work while you are thinking about it, and follow the remedy on this page.
  4. Move it off anything that burns — a bed, a sofa, a carpet, a pile of paper — and away from exits.

If the claim stalls

Most recall claims are paid without argument. The ones that stall usually stall for a reason you can fix.

  • Check you used the recall channel rather than ordinary customer support — the two queues rarely talk to each other.
  • Give it ten working days, then chase in writing and quote your claim reference.
  • If the company is unresponsive or has stopped trading, report it to the CPSC at SaferProducts.gov, and try the retailer in parallel.
  • Paid by card? A chargeback for goods that are unfit for sale is a legitimate fallback once the company has had a fair chance.

Remedy named in the notice: Consumers should immediately stop using the Arizer Solo II portable vaporizers and contact 7111495 Canada for a free replacement. Customers whose serial number is confirmed as impacted will receive a free Solo II MAX replacement and wax to be used for disposal. The recalled unit must be disabled by inserting the provided wax into the charging port, then disposed of at a local hazardous waste or battery recycling facility in accordance with local regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

Company contact: 7111495 Canada toll-free at 888-291-0521 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected] or online at https://arizer.com/solo-ii-voluntary-recall-submission-form/ or www.arizer.ca and click on "Product Recalls" for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Consumer products recalled?

The internal lithium-ion battery can overheat, produce smoke, and/or eject material, posing fire and burn hazards. The internal lithium-ion battery can overheat, produce smoke, and/or eject material, posing fire and burn hazards.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: UPC 628078800836. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using it and unplug it from the wall. If it runs on a battery pack, stop charging it.

Can I get my money back?

The notice says: Consumers should immediately stop using the Arizer Solo II portable vaporizers and contact 7111495 Canada for a free replacement. Customers whose serial number is confirmed as impacted will receive a free Solo II MAX replacement and wax to be used for disposal. The recalled unit must be disabled by inserting the provided wax into the charging port, then disposed of at a local hazardous waste or battery recycling facility in accordance with local regulations. Note: Do not throw…

Where was the recalled product sold?

It was distributed nationwide.

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