Highest risk U.S. Consumer Product Safety Commission

Andersen Windows Window Opening Control Devices Sold as Kits or Installed on 100 recall: Fall and Serious Injury Hazards

Recall published 8 months ago

Fall and Serious Injury Hazards

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4 photos published by U.S. Consumer Product Safety Commission with the recall notice.

The hazard: Fall or tip-over hazard

The recall is about structural failure — a frame, joint, leg or lock that does not hold under ordinary use.

What the notice says: The window opening control devices can break or detach after accidental or other impact, allowing the window to be opened, posing fall and serious injury hazards.

Why it matters: The product can tip, collapse or give way under normal use. Furniture tip-overs in particular kill and injure young children, usually when a child climbs on an open drawer.

Symptoms and when to call a doctor

After a fall or a tip-over involving a child, watch for a headache that gets worse, repeated vomiting, drowsiness that is hard to rouse, confusion, unequal pupils, clear fluid from the nose or ear, or a seizure, and call 911 if any of these appear. Any fall onto the head in a baby under one, or any loss of consciousness at any age, needs to be assessed the same day.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
10649
Published
February 26, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Andersen Windows
Product type
Consumer products
Units affected
About 91,000 (In addition, about 180 were sold in Canada)
Distribution
Idaho
Made in
United States
Reports of harm
The firm has received eight reports of the devices breaking, detaching or malfunctioning. No injuries have been reported.

Products covered by this recall

This recall involves window opening control devices sold individually as kits or as factory-installed accessories and applied to 100 Series casement windows that were manufactured prior to November 19, 2025. Consumers can contact Andersen Windows and share the Product ID number on the label on the upper right corner of the window to determine if the unit is included in the recall.

What to do about Fall

Andersen Windows — The recall is about structural failure — a frame, joint, leg or lock that does not hold under ordinary use.

  1. Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.
  2. Keep TVs, toys and anything else tempting off the top of tall furniture, because that is what draws a child to climb.
  3. Inspect similar units from the same range, since a weak joint or fastener usually affects a whole production run.
  4. Follow the remedy on this page; many of these recalls supply a free anchoring kit as well as a refund.

How the remedy works

CPSC recalls specify one of three remedies, and which one you get is not negotiable — but how smoothly it goes often is.

  • A refund means the purchase price back, sometimes prorated by age for durable goods. Ask how they calculated it if the figure looks low.
  • A repair kit is shipped free and is designed to be fitted at home; if you cannot fit it, ask whether they will arrange installation.
  • A replacement is usually the current model, not the recalled one. Confirm the replacement is not itself under recall.
  • Several recalls now ask you to destroy the item and send a photo as proof. Register the claim before you do that, never after.

Remedy named in the notice: Consumers should leave the recalled windows with the opening control devices in the closed and locked position and immediately contact Andersen Windows to schedule a free in-home repair by an authorized technician. Consumers should submit a request for the repair to: www.andersenwindows.com/100seriescasementwocdrecall.

Company contact: Andersen Windows toll-free at 844-815-7332 from 7:30 a.m. to 4:30 p.m. CT Monday through Friday, email at [email protected] or online at www.andersenwindows.com/100seriescasementwocdrecall or www.andersenwindows.com and click on "Recalls" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

Questions people ask about this recall

Why was Andersen Windows consumer products recalled?

Fall and Serious Injury Hazards The window opening control devices can break or detach after accidental or other impact, allowing the window to be opened, posing fall and serious injury hazards.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official CPSC — Consumer Product Safety Commission record, and contact the company if you are unsure.

What should I do with it right now?

Stop using the product and, if it is furniture, move it out of a child’s room until the remedy is done.

Can I get my money back?

The notice says: Consumers should leave the recalled windows with the opening control devices in the closed and locked position and immediately contact Andersen Windows to schedule a free in-home repair by an authorized technician. Consumers should submit a request for the repair to: www.andersenwindows.com/100seriescasementwocdrecall.

Which states were affected?

The notice lists Idaho.

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