Class III U.S. Food and Drug Administration

Water-Jel Technologies, LLC Lidocaine Wound Gel recall: Failed PH Specifications

Recall published 6 months ago

Failed PH Specifications

The hazard: Drug safety concern

A problem with this medicine prompted the recall. With prescriptions, the first move is a conversation rather than a decision.

What the notice says: Failed PH Specifications

Why it matters: The FDA recorded an enforcement action against this product. The classification and the summary above describe how serious the agency considers it.

Recall details

Recall number
D-0509-2026
Published
May 6, 2026
Risk level
Class III
Status
Ongoing
Issued by
U.S. Food and Drug Administration
Brand
Water-Jel Technologies, LLC
Product type
Prescription & OTC drugs
Units affected
31,488 tubes
Distribution
Nationwide
Sold at
CVS
Made in
United States
Lot / code info
Lots: A5014, A5018, A5019

Products covered by this recall

Lidocaine Wound Gel (Benzalkonium Chloride, 0.13% and Lidocaine Hydrochloride, 2%), NET WT 0.5 OZ (14 g), Distributed by: CVS PHarmacy, INc., One CVS Drive, Woonsocket, RI 02895. NDC 59898-950

Check your product

The notice names 6 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • A5014
  • A5018
  • A5019 — 31
  • 488 tubes

NDC number

On the carton and again on the bottle or blister label.

  • 59898-950

Package size

Match the net weight or the piece count on the front of the pack.

  • 0.5 OZ

Codes are lifted verbatim from the FDA — Drug enforcement notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Drug safety

Water-Jel Technologies, LLC — A problem with this medicine prompted the recall. With prescriptions, the first move is a conversation rather than a decision.

  1. Check the lot number on your pack against the codes listed above.
  2. Ask the dispensing pharmacy for a replacement from an unaffected lot.
  3. Keep the carton; the lot number is often printed only on the outer pack.
  4. Report side effects you think the product caused to FDA MedWatch.

Getting a replacement supply

Do not let a refund question interrupt your treatment. Deal with the supply first and the money second.

  • Call the pharmacy before you run low. They can see which lot they dispensed to you and will usually swap it the same day.
  • Insurers do not normally count a recall replacement against a refill limit. If one is refused, ask the pharmacist to call it through as a recall override.
  • Over-the-counter products are refunded at the till like any other purchase; the recall notice on your phone is enough to explain the return.
  • If the manufacturer runs a direct reimbursement form, it will be linked from the official notice on this page.

Company contact: Water-Jel Technologies, LLC — 13359 Reese Blvd East, Huntersville, NC, 28078

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Drug enforcement record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Water-Jel Technologies, LLC prescription & otc drugs recalled?

Failed PH Specifications Failed PH Specifications

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: lot code A5014, A5018, A5019 — 31. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Check the lot number on your pack against the codes listed above.

Can I get my money back?

Call the pharmacy before you run low. They can see which lot they dispensed to you and will usually swap it the same day.

Where was the recalled product sold?

It was distributed nationwide, including at CVS.

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