NHTSA safety recall National Highway Traffic Safety Administration

Volkswagen Atlas and Atlas Cross Sport recall: The transmission may have been manufactured incorrectly

Recall published 1+ years ago

The transmission may have been manufactured incorrectly, which can result in a loss of drive power.

The hazard: Loss of drive power or rollaway

This campaign covers a loss of drive power or an unintended rollaway, where the vehicle stops doing what the driver asked of it.

What the notice says: A sudden loss of drive power can increase the risk of a crash.

Why it matters: The vehicle may stall, lose motive power while being driven, or roll away after being left in park. A stall at speed removes power steering and power braking assistance at the same moment.

Recall details

Recall number
25V081000
Published
February 12, 2025
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
Volkswagen
Product type
Power Train
Distribution
Nationwide
Vehicles
Volkswagen Atlas · Volkswagen Atlas Cross Sport
Lot / code info
NHTSA campaign number 25V081000

Products covered by this recall

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Atlas and Atlas Cross Sport vehicles. The transmission may have been manufactured incorrectly, which can result in a loss of drive power.

Vehicles in this campaign

Check your product

The notice names 2 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • Atlas
  • Atlas Cross Sport

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Power loss

Volkswagen — This campaign covers a loss of drive power or an unintended rollaway, where the vehicle stops doing what the driver asked of it.

  1. If the vehicle has already stalled or rolled, stop using it and tell the dealer that when you book — it moves you up the queue.
  2. Keep the repair order the dealer hands you. It is your proof the campaign was closed out, and it matters at resale.
  3. Check your own VIN at nhtsa.gov/recalls before you do anything else. A campaign covers a build range, not every car of that model year, and the VIN lookup is the only thing that confirms yours is included.
  4. Call any franchised dealer for the brand, give them the campaign number from this page, and ask them to confirm parts are in stock before you book — part supply, not labour, is what delays a fresh recall.

Costs, reimbursement and your rights

The repair itself is free. What people most often miss is that money already spent can frequently be claimed back.

  • If you paid for the same repair out of pocket before the recall was announced, ask the manufacturer for reimbursement. Carmakers must run a reimbursement plan for pre-notification repairs; you will need the original invoice.
  • An unrepaired open recall can affect a sale or trade-in. Closing it out costs nothing and protects the value of the vehicle.
  • Towing is normally covered where the vehicle is unsafe to drive, and loaner cars or rental reimbursement are often available on long parts delays. Neither is usually offered unless you ask.
  • A dealer may not charge a diagnostic, inspection or shop-supplies fee for recall work. If one appears on the estimate, query it before you sign.

Remedy named in the notice: Dealers will replace the transmission, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 38CX.

Company contact: Volkswagen Group of America, Inc.

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was Volkswagen power train recalled?

The transmission may have been manufactured incorrectly, which can result in a loss of drive power. A sudden loss of drive power can increase the risk of a crash.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

If the vehicle has already stalled or rolled, stop using it and tell the dealer that when you book — it moves you up the queue.

Can I get my money back?

The notice says: Dealers will replace the transmission, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 38CX.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

Related recalls