NHTSA safety recall National Highway Traffic Safety Administration

Volkswagen Atlas Cross Sport and Atlas recall: A software error may cause the rearview camera image to become distorted

Recall published 1+ years ago

A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety…

The hazard: Visibility or lighting defect

A lighting or visibility defect prompted this notice. Many of these remedies are quick, and some are delivered over the air.

What the notice says: A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Why it matters: Lights, wipers, mirrors, the rear camera, the windshield or the instrument display may not work as required. These faults reduce what the driver can see, or what other road users can see of the vehicle.

Recall details

Recall number
25V334000
Published
May 21, 2025
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
Volkswagen
Product type
Back Over Prevention
Distribution
Nationwide
Vehicles
Volkswagen Atlas · Volkswagen Atlas Cross Sport
Lot / code info
NHTSA campaign number 25V334000

Products covered by this recall

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Vehicles in this campaign

Check your product

The notice names 2 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • Atlas Cross Sport
  • Atlas

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Visibility

Volkswagen — A lighting or visibility defect prompted this notice. Many of these remedies are quick, and some are delivered over the air.

  1. Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.
  2. Call any franchised dealer for the brand, give them the campaign number from this page, and ask them to confirm parts are in stock before you book — part supply, not labour, is what delays a fresh recall.
  3. Until it is repaired, rely on mirrors and a physical look over your shoulder rather than the camera, and keep headlights on in poor light.
  4. If an instrument cluster goes blank, note when it happens; that detail helps the dealer reproduce the fault.

Getting the repair booked and paid for

The money side of a vehicle recall is simple. The scheduling side is where people lose weeks.

  • Ask whether the parts are physically in stock before you accept a date. A booking without parts is a wasted morning.
  • Where the manufacturer has issued an interim measure — park outside, do not drive, a software limiter — follow it until the full remedy is done.
  • Reimbursement claims for earlier out-of-pocket repairs go to the manufacturer, not the dealer, and need the original itemised invoice.
  • If you get nowhere, file at nhtsa.gov. Complaints tied to an open campaign number carry weight.

Remedy named in the notice: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.

Company contact: Volkswagen Group of America, Inc.

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was Volkswagen back over prevention recalled?

A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety… A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.

Can I get my money back?

The notice says: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

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