Elevated risk U.S. Food and Drug Administration

Ulker Snack rolls, biscuits, and wafers recall: Undeclared allergen (wheat, eggs, milk)

Recall published 1+ years ago

Undeclared allergen (wheat, eggs, milk)

The hazard: Undeclared milk

The product contains milk that the packaging never declared. If nobody in your home avoids milk, there is no health reason to throw it away — though the refund still stands.

What the notice says: People who have an allergy or severe sensitivity to wheat, egg, or milk run the risk of a serious or life-threatening allergic reaction if they consume these products.

Why it matters: The label does not declare milk, so anyone who reads labels to avoid it has no way of knowing it is in there. For people without that allergy the product is safe to eat.

Symptoms and when to call a doctor

An undeclared allergen is a danger only to people allergic or intolerant to that ingredient. For everyone else the food is safe. Reactions range from an itchy mouth, hives, stomach cramps or vomiting through to anaphylaxis — swelling of the lips, tongue or throat, a tight chest, wheezing, a sudden drop in blood pressure or collapse. If anaphylaxis is suspected, use an epinephrine auto-injector straight away and call 911, even if the symptoms seem to settle, because a second wave can follow hours later.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Published
February 18, 2025
Risk level
Elevated risk
Issued by
U.S. Food and Drug Administration
Brand
Ulker
Product type
Snacks
Distribution
Alabama, Arkansas, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin, West Virginia

Products covered by this recall

Snack rolls, biscuits, and wafers

What the company announced

ZB Importing LLC is voluntarily recalling certain lots of six varieties of Ulker Brand snack rolls, biscuits, and wafers due to undeclared wheat, egg and/or milk in the Ingredient List and/or Contains Statement on the product labels. People who have an allergy or severe sensitivity to wheat, egg, or milk run the risk of a serious or life-threatening allergic reaction if they consume these products.

Products were distributed through retail stores in Ontario, Canada and the following US states AL, AR, CA, CT, CO, DC, DE, FL, GA, IL, IN, KY, LA, MA, MD, MI, MN, MO, MS, NE, NC, NH, NJ, NM, NY, OH, OK, PA, RI, SC, TN, TX, VA, WA, WI and WV.

This mislabeling was discovered following receipt of a single consumer complaint involving an allergic reaction. The issue originated from a supplier who inadvertently failed to fully disclose all allergens while translating the ingredient list. We are actively working with the supplier to implement stricter labeling controls, including an additional verification process for multilingual labels.

Consumers who have purchased any of the below Ulker Brand products are urged to return them to the place of purchase for a full refund. Consumers with questions may contact the company at [email protected] .

See Product List

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

What to do about Milk

Ulker — The product contains milk that the packaging never declared. If nobody in your home avoids milk, there is no health reason to throw it away — though the refund still stands.

  1. If anyone in your household avoids milk, stop serving the product immediately and check whether any was used in food already prepared.
  2. If a reaction has already happened, report it to the FDA through its consumer complaint coordinator so the case is attached to this recall.
  3. Tell anyone else who eats from your kitchen, including childminders, schools and anyone catering an event you contributed to.
  4. Keep the pack if you want a refund, or photograph the label and the lot code and then bin it. If nobody in the house avoids milk, you may simply eat it — the recall is about disclosure, not spoilage.

Getting a refund without the pack

The commonest reason people skip the refund is that they have already thrown the item away. That rarely matters.

  • A photo of the label and lot code is accepted by most grocers, and so is a card statement line showing the purchase.
  • Store credit is often offered first. You can ask for the original payment method instead, and it is normally granted.
  • No photo either? Ask anyway. Grocery chains settle recall refunds at the service desk because disputing them costs more than paying them.
  • For a multi-pack or a case, ask for the full purchase price rather than a per-unit figure — the recall covers what you paid.

Remedy named in the notice: Consumers who have purchased any of the below Ulker Brand products are urged to return them to the place of purchase for a full refund.

Company contact: ZB Importing LLC — Consumers: [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Ulker snacks recalled?

Undeclared allergen (wheat, eggs, milk) People who have an allergy or severe sensitivity to wheat, egg, or milk run the risk of a serious or life-threatening allergic reaction if they consume these products.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official FDA — Company recall announcements record, and contact the company if you are unsure.

What should I do with it right now?

If anyone in your household avoids milk, stop serving the product immediately and check whether any was used in food already prepared.

Can I get my money back?

The notice says: Consumers who have purchased any of the below Ulker Brand products are urged to return them to the place of purchase for a full refund.

Which states were affected?

The notice lists Alabama, Arkansas, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky and others.

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