Class II U.S. Food and Drug Administration

True Metrix Blood Glucose Meters recall: Potential for defective LCD displays that can affect product performance

Recall published 1+ years ago

Potential for defective LCD displays that can affect product performance

The hazard: Device safety concern

The manufacturer or the FDA identified a problem with this device. The model, lot and catalogue numbers are what define the scope.

What the notice says: As a result, it is possible that users could misinterpret a test result or experience a delay in obtaining test results.

Why it matters: The FDA recorded an enforcement action against this device. Most device recalls are corrections rather than removals, so the device often stays in use while the manufacturer issues a fix.

Recall details

Recall number
Z-0413-2026
Published
October 7, 2025
Risk level
Class II
Status
Ongoing
Issued by
U.S. Food and Drug Administration
Brand
True Metrix
Product type
Medical devices
Units affected
601 units
Distribution
Florida
Lot / code info
Model/Catalog Number: RE4011-01. UDI-DI (Meter Kit): 00087701426254. UDI-DI (Meter): 00021292007690. Serial Numbers: T13908301, T13908302, T13908303, T13908304, T13908305, T13908306, T13908307, T13908308, T13908309, T13908310, T13908311, T13908312, T13908313, T13908314, T13908315, T13908316, T13908317, T13908318, T13908319, T13908320, T13908321, T13908322, T13908323, T13908324, T13908325, T13908326, T13908327, T13908328, T13908329, T13908330, T13908331, T13908332, T13908333, T13908335, T13908336, T13908337, T13908338, T13908339, T13908340, T13908341, T13908342, T13908343, T13908344, T13908345, T13908346, T13908347, T13908348, T13908349, T13908350, T13908351, T13908352, T13908353, T13908354, T13908355, T13908356, T13908357, T13908358, T13908359, T13908360, T13908361, T13908362, T13908363, T13908364, T13908365, T13908366, T13908367, T13908368, T13908369, T13908370, T13908371, T13908372, T13908373, T13908374, T13908375, T13908376, T13908377, T13908378, T13908379, T13908380, T13908381, T13908382, T13908383, T13908384, T13908385, T13908386, T13908387, T13908388, T13908389, T13908390, T13908391, T13908392, T13908393, T13908394, T13908395, T13908396, T13908397, T13908398, T13908399, T13908400, T13909501, T13909502, T13909503, T13909504, T13909505, T13909506, T13909507, T13909508, T13909509, T13909510, T13909511, T13909512, T13909513, T13909514, T13909515, T13909516, T13909517, T13909518, T13909519, T13909520, T13909521, T13909522, T13909523, T13909524, T13909525, T13909526…

Products covered by this recall

Blood Glucose Meters

What the company announced

(FT. LAUDERDALE, FL) –October 7, 2025 – Trividia Health, Inc., announced today that it is initiating a voluntary recall of a limited number of TRUE METRIX® Self-Monitoring Blood glucose meters co-branded under the Good Neighbor Pharmacy® brand and distributed in the United States.

The company has determined that 601 TRUE METRIX® Meters, lot number KD0746, manufactured September 4, 2025 and distributed September 8, 2025, through September 16, 2025, may have the potential for defective LCD displays that can affect product performance.

It is possible that the LCD display for the affected products may show partial or missing numerical segments or characters or show ghosting (fading) of numerical segments or characters. As a result, it is possible that users could misinterpret a test result or experience a delay in obtaining test results. For users with low glucose (hypoglycemia), this could result in a delay in treatment or therapy decisions.

Trividia Health has not received any reports of patient injuries related to this voluntary recall.

Consumers who believe they have affected product can confirm in one of the following ways:

Call Trividia Health Customer Care Department toll-free at 1-888-835-2723 Monday-Friday 8AM-8PM EST (excluding holidays), our representatives will assist in checking if you have affected Product by looking up your meter’s serial number

Contact us via email at [email protected] so we can connect with you to walk you through how you check your meter’s serial number located on the back of the TRUE METRIX® meter to determine if it is one of the effected meters in lot KD0746

By checking the lot number (KD0746) printed on the side of the Product’s box

Visit www.trividiahealth.com/productnotice for a quick search using the meter’s serial number.

If you have an affected Product, the Trividia Health Customer Care Department will help with return and replacement information.

Consumers may continue to use the TRUE METRIX® Self-Monitoring Blood Glucose System under the Good Neighbor Pharmacy® brand for lots not included in this voluntary recall.

The company is sending notifications to its customers, including pharmacies, mail order companies and distributors where the TRUE METRIX® meters are sold in the United States.

Patient safety is our top priority at Trividia Health. This voluntary recall is being conducted in coordination with the U.S. Food and Drug Administration FDA to quickly resolve this matter.

About Trividia Health

Trividia Health, Inc., is a global health and wellness company based in Fort Lauderdale, Florida and a leading developer, manufacturer and marketer of advanced performance products for people with diabetes. With products sold under TRUE and store brand labels, the company is the exclusive partner and supplier of affordable, high-quality blood glucose monitoring and health and wellness solutions for the world’s leading retail pharmacies, distributors and mail service providers. For more information, please visit: www.TrividiaHealth.com .

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 5 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • KD0746

Serial number

On the rating plate, often next to the date of manufacture.

  • T13908301
  • T13908302
  • T13908303
  • T1390830

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Device

True Metrix — The manufacturer or the FDA identified a problem with this device. The model, lot and catalogue numbers are what define the scope.

  1. Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.
  2. Report device problems to the FDA through MedWatch.
  3. If the device is implanted or you depend on it daily, speak to your clinician before changing how you use it.
  4. Ask the supplier or clinic that provided it what the remedy is in your case.

Who pays for a device recall

The manufacturer funds the remedy. The practical question is usually which link in the chain executes it.

  • If a clinic fitted or supplied the device, start there — they hold the serial-number records the manufacturer needs.
  • Ask for written confirmation that the remedy was applied to your serial number. That is what an insurer or a future clinician will want to see.
  • If you bought it yourself online or from a pharmacy, go to the manufacturer’s recall page rather than the retailer; device claims are handled centrally.
  • Where the remedy is a software update, there is nothing to claim, but do confirm the version changed afterwards.

Remedy named in the notice: If you have an affected Product, the Trividia Health Customer Care Department will help with return and replacement information.

Company contact: Trividia Health, Inc. — Consumers: Trividia Health Customer Care Department, 1-888-835-2723

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was True Metrix medical devices recalled?

Potential for defective LCD displays that can affect product performance As a result, it is possible that users could misinterpret a test result or experience a delay in obtaining test results.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: lot code KD0746. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.

Can I get my money back?

The notice says: If you have an affected Product, the Trividia Health Customer Care Department will help with return and replacement information.

Which states were affected?

The notice lists Florida.

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