Highest risk U.S. Food and Drug Administration

Totally Cool Ice Cream Products recall: Listeria monocytogenes

Recall published 2+ years ago

Listeria monocytogenes

The hazard: Listeria contamination

Listeria is the reason this product was pulled, and it is the one food hazard where "it is still in date and it smells fine" tells you nothing at all.

What the notice says: Totally Cool, Inc. of Owings Mills, Maryland is recalling multiple brands of ice cream products, because they have the potential to be contaminated with Listeria monocytogenes , an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems.

Why it matters: Listeria monocytogenes is unusual among foodborne bacteria because it keeps growing at refrigerator temperature. A contaminated pack does not become safer for sitting in the cold, and it will look, smell and taste completely normal.

Symptoms and when to call a doctor

Listeriosis is mild or silent in most healthy adults, but it is serious for pregnant people, newborns, adults over 65 and anyone whose immune system is suppressed. The CDC describes intestinal illness as diarrhoea and vomiting, and invasive illness as fever, muscle aches, headache, stiff neck, confusion, loss of balance or convulsions. In pregnancy it can cause miscarriage, stillbirth or infection in the newborn even when the parent feels only mildly unwell. Symptoms can start within a day or not appear for weeks, so tell any doctor you see that you ate a recalled product and give them the date.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Published
June 24, 2024
Risk level
Highest risk
Issued by
U.S. Food and Drug Administration
Brand
Totally Cool
Product type
Dairy
Distribution
Nationwide
Reports of harm
No illnesses have been reported to date.

Products covered by this recall

Ice Cream Products

What the company announced

“The company has issued a correction to the previous announcement.”

Totally Cool, Inc. of Owings Mills, Maryland is recalling multiple brands of ice cream products, because they have the potential to be contaminated with Listeria monocytogenes , an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Although healthy individuals may suffer only short-term symptoms such as high fever, severe headache, stiffness, nausea, abdominal pain and diarrhea, Listeria infection can cause miscarriages and stillbirths among pregnant women.

Products were distributed nationwide, and available in retail locations and direct delivery.

The products included in the recall is:

Product can be identified by comparing the date and plant information on the product. Example photographs of the impacted product are provided below.

No illnesses have been reported to date.

Totally Cool, Inc. has ceased the production and distribution of the affected products due to FDA sampling which discovered the presence of Listeria monocytogenes . The company continues its investigation and is taking preventive actions. No other products produced by Totally Cool, Inc. are impacted by this recall.

Consumers who have recalled product in their possession are urged to return it to the place of purchase for a full refund. Consumers with questions may contact Totally Cool, Inc. at 410-363- 7801 and [email protected] , between 8am and 4pm eastern, Monday to Friday.

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

What to do about Listeria

Totally Cool — Listeria is the reason this product was pulled, and it is the one food hazard where "it is still in date and it smells fine" tells you nothing at all.

  1. Do not eat it and do not open a sealed pack to inspect it — opening it only spreads the bacteria around your kitchen.
  2. Wash and then sanitise anything the food touched: the fridge shelf and drawer, chopping boards, knives, counters and your hands. Listeria colonises cold surfaces and can survive there after the food is gone.
  3. If anyone in the household is pregnant, over 65 or immunocompromised, call a clinician for advice even if nobody feels ill. That conversation is quick and it is the whole point of a Listeria recall.
  4. Photograph the label, the lot code and the date mark before the pack leaves the house — that picture is what a refund claim runs on.

How to get your money back

Food recalls carry a full refund, and in the United States you usually do not need the receipt or the packaging.

  • Take the product, or your photo of the label, to the customer service desk of the store where you bought it. Nearly every national grocer refunds recalled food on the spot.
  • Bought it online? Open the order in your account and use the refund option; marketplace sellers are required to honour a federal recall.
  • If the store refuses, contact the recalling company using the details on this page. The firm, not the shop, carries the cost of a recall.
  • If you have a loyalty card, the retailer can look the purchase up in your history — Kroger, Costco and Walmart all do this routinely.

Remedy named in the notice: Consumers who have recalled product in their possession are urged to return it to the place of purchase for a full refund.

Company contact: Totally Cool, Inc. — Consumers: Totally Cool, Inc., 410-363- 7801, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Totally Cool dairy recalled?

Listeria monocytogenes Totally Cool, Inc. of Owings Mills, Maryland is recalling multiple brands of ice cream products, because they have the potential to be contaminated with Listeria monocytogenes , an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official FDA — Company recall announcements record, and contact the company if you are unsure.

What should I do with it right now?

Do not eat it and do not open a sealed pack to inspect it — opening it only spreads the bacteria around your kitchen.

Can I get my money back?

The notice says: Consumers who have recalled product in their possession are urged to return it to the place of purchase for a full refund.

Where was the recalled product sold?

It was distributed nationwide.

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