Highest risk U.S. Food and Drug Administration

SkinGuard24 All Day Hand Sanitizer recall: Contains Methanol

Recall published 6+ years ago

Contains Methanol

SkinGuard24 Prescription & OTC drugs — recalled prescription & otc drugsSkinGuard24 Prescription & OTC drugs — recalled prescription & otc drugs (photo 2)SkinGuard24 Prescription & OTC drugs — recalled prescription & otc drugs (photo 3)SkinGuard24 Prescription & OTC drugs — recalled prescription & otc drugs (photo 4)
4 photos published by U.S. Food and Drug Administration with the recall notice.

The hazard: Harmful chemical exposure

This notice concerns a chemical found in the product at a level regulators consider unsafe, which is usually caught by laboratory testing rather than by anybody noticing a problem.

What the notice says: Risk Statement: Substantial methanol exposure can result in nausea, vomiting, headache, blurred vision, permanent blindness, seizures, coma, permanent damage to the nervous system or death.

Why it matters: A chemical that should not be present at this level was found in the product. Depending on the substance, the concern may be a burn or irritation on contact, or a long-term risk from repeated exposure.

Symptoms and when to call a doctor

For a splash or spill, rinse the skin or eyes with running water for 15 to 20 minutes and remove contaminated clothing. If the product was swallowed, or if there is any trouble breathing, call Poison Control on 1-800-222-1222, which operates free and around the clock — or 911 if the person is collapsing, struggling to breathe or unconscious. Take the container or a photo of the label with you to any appointment.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Published
August 14, 2020
Risk level
Highest risk
Issued by
U.S. Food and Drug Administration
Brand
SkinGuard24
Product type
Prescription & OTC drugs
Distribution
Nationwide
UPC codes
793573147125, 793573147103, 7935733144725, 7935733147103

Products covered by this recall

All Day Hand Sanitizer

What the company announced

SG24 LLC is voluntarily recalling the SkinGuard24 – All Day Hand Sanitizer products listed below to the consumer level. These products are being recalled because they are labeled to contain methanol.

Risk Statement: Substantial methanol exposure can result in nausea, vomiting, headache, blurred vision, permanent blindness, seizures, coma, permanent damage to the nervous system or death. Although all persons using these products on their hands are at risk, young children who accidently ingest these products and adolescents and adults who drink these products as an alcohol (ethanol) substitute, are most at risk for methanol poisoning. To date, SG24 LLC. has not received any reports of adverse events related to the products of this recall.

  • Product Name: SkinGuard24 – All Day Hand Sanitizer Plastic bottle with Foam Pump · Size: 8 oz (250 mL) · UPC: 7 93573 147125 · SKU: 051230024
  • Product Name: SkinGuard24 – All Day Hand Sanitizer Plastic bottle with Foam Pump · Size: 2.67 oz (70 ml) · UPC: 7 93573 147103 · SKU: 051220024
  • Product Name: SkinGuard24 – All Day Hand Sanitizer Spray Pocket Pen · Size: 10 mL · UPC: 7 93573 14709 · SKU: 051210048
  • Product Name: SkinGuard24 – All Day Hand Sanitizer Individual Towelette packaged as Single Use · Size: 2.5 x 3.75 · SKU: 03150025

The recalled products are used as a hand sanitizer for hand washing to decrease bacteria on the skin when soap and water are not available. The recalled products are packaged in PET or High-density polyethylene (HDPE) plastic bottle or pen and as Individually packaged Towelettes with UPC’s 7935733144725, 79357314703, 7935733147103, 79357314709. The recalled products label colors are teal and blue which includes the words SkinGuard24- All Day Hand Sanitizer. The recalled products were distributed nationwide throughout the United States.

SG24 LLC is notifying its customers/distributors by recall letter and consumers via this press release. We are also notifying our distributors, who will help notify their customers by phone calls, emails, and/or mailed letters and is arranging for return of all Recalled Products.

Consumers, distributors, and retailers that have recalled products should stop use or distribution and return to place of purchase. Consumers should contact their physician or healthcare provider if they experience any of the aforementioned problems that may be related to the use of this product.

Consumers with questions regarding this recall can contact SG24 LLC 1.877.470.8618 Ext. 20, Mon-Fri during business hours 9:00 AM - 4:30 PM (EST) or e-mail to [email protected] or [email protected] .

Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA's MedWatch Adverse Event Reporting program either online, by regular mail or by fax.

Complete and submit the report Online

Regular Mail or Fax: Download form or call 1- 800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178

This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.

Company Contact Information

SG24 LLC

P O Box 406

Bolingbroke, GA 31004

Ph: 1.877.470.8618

CDER’s press statement: FDA updates on hand sanitizers consumers should not use

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 13 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

UPC / barcode

Read the twelve digits under the barcode on the package.

  • 793573147125
  • 793573147103
  • 7935733144725
  • 7935733147103

Model or item number

On the rating label, the box or the instruction sheet.

  • 051230024
  • 051220024
  • 051210048
  • 03150025

Package size

Match the net weight or the piece count on the front of the pack.

  • 8 oz
  • 250 mL
  • 2.67 oz
  • 70 ml
  • 10 mL

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Chemical

SkinGuard24 — This notice concerns a chemical found in the product at a level regulators consider unsafe, which is usually caught by laboratory testing rather than by anybody noticing a problem.

  1. Stop using the product and keep it away from children and pets.
  2. If anyone has symptoms, call Poison Control on 1-800-222-1222 rather than guessing.
  3. Do not pour it down a drain or into a bin without checking local hazardous-waste rules, and never mix it with another cleaner.
  4. Ventilate the room if the product was sprayed or applied there.

How the remedy works

CPSC recalls specify one of three remedies, and which one you get is not negotiable — but how smoothly it goes often is.

  • A refund means the purchase price back, sometimes prorated by age for durable goods. Ask how they calculated it if the figure looks low.
  • Several recalls now ask you to destroy the item and send a photo as proof. Register the claim before you do that, never after.
  • Return shipping is the company’s cost. If you are asked to pay it, push back.
  • A repair kit is shipped free and is designed to be fitted at home; if you cannot fit it, ask whether they will arrange installation.

Company contact: SG24 LLC — Consumers: 1-877-470-8618 Ext. 20, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was SkinGuard24 prescription & otc drugs recalled?

Contains Methanol Risk Statement: Substantial methanol exposure can result in nausea, vomiting, headache, blurred vision, permanent blindness, seizures, coma, permanent damage to the nervous system or death.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: UPC 793573147125, 793573147103, 7935733144725; model number 051230024, 051220024, 051210048. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using the product and keep it away from children and pets.

Can I get my money back?

A refund means the purchase price back, sometimes prorated by age for durable goods. Ask how they calculated it if the figure looks low.

Where was the recalled product sold?

It was distributed nationwide.

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