Class III U.S. Food and Drug Administration

Philips Ultrasound, Inc X3-1 Transducer Probe recall: To provide clarification and labelling to define the useful life

Recall published 1+ years ago

To provide clarification and labelling to define the useful life of ultrasound transducers in the field.

The hazard: Device safety concern

The manufacturer or the FDA identified a problem with this device. The model, lot and catalogue numbers are what define the scope.

What the notice says: To provide clarification and labelling to define the useful life of ultrasound transducers in the field.

Why it matters: The FDA recorded an enforcement action against this device. Most device recalls are corrections rather than removals, so the device often stays in use while the manufacturer issues a fix.

Recall details

Recall number
Z-2407-2025
Published
September 3, 2025
Risk level
Class III
Status
Ongoing
Issued by
U.S. Food and Drug Administration
Brand
Philips Ultrasound, Inc
Product type
Medical devices
Units affected
171,322 units
Distribution
Nationwide
Made in
United States
Lot / code info
Model No. 989605388101, 21715A; UDI: N/A; Serial No. 02YHPN, 02JK1H.
UPC codes
989605388101

Products covered by this recall

X3-1 Transducer Probe

Check your product

The notice names 6 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

UPC / barcode

Read the twelve digits under the barcode on the package.

  • 989605388101

Model or item number

On the rating label, the box or the instruction sheet.

  • 989605388101
  • 21715A

Serial number

On the rating plate, often next to the date of manufacture.

  • 02YHPN
  • 02JK1H. — 171
  • 322 units

Codes are lifted verbatim from the FDA — Device enforcement notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Device

Philips Ultrasound, Inc — The manufacturer or the FDA identified a problem with this device. The model, lot and catalogue numbers are what define the scope.

  1. Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.
  2. Ask the supplier or clinic that provided it what the remedy is in your case.
  3. If you are a facility, quarantine affected stock and log the correction.
  4. Report device problems to the FDA through MedWatch.

Who pays for a device recall

The manufacturer funds the remedy. The practical question is usually which link in the chain executes it.

  • If a clinic fitted or supplied the device, start there — they hold the serial-number records the manufacturer needs.
  • Ask for written confirmation that the remedy was applied to your serial number. That is what an insurer or a future clinician will want to see.
  • If you bought it yourself online or from a pharmacy, go to the manufacturer’s recall page rather than the retailer; device claims are handled centrally.
  • Where the remedy is a software update, there is nothing to claim, but do confirm the version changed afterwards.

Company contact: Philips Ultrasound, Inc — 1 Echo Dr, Reedsville, PA, 17084-8603

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Device enforcement record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Philips Ultrasound, Inc medical devices recalled?

To provide clarification and labelling to define the useful life of ultrasound transducers in the field. To provide clarification and labelling to define the useful life of ultrasound transducers in the field.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: UPC 989605388101; model number 989605388101, 21715A. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.

Can I get my money back?

If a clinic fitted or supplied the device, start there — they hold the serial-number records the manufacturer needs.

Where was the recalled product sold?

It was distributed nationwide.

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