Class II U.S. Food and Drug Administration

Philips CT systems labeled as the following: 1. Brilliance 16 Power recall: The patient support table (couch) may descend unexpectedly to the lowermost

Recall published 1+ years ago

The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.

The hazard: Device safety concern

The manufacturer or the FDA identified a problem with this device. The model, lot and catalogue numbers are what define the scope.

What the notice says: The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.

Why it matters: The FDA recorded an enforcement action against this device. Most device recalls are corrections rather than removals, so the device often stays in use while the manufacturer issues a fix.

Recall details

Recall number
Z-2596-2025
Published
October 1, 2025
Risk level
Class II
Status
Ongoing
Issued by
U.S. Food and Drug Administration
Brand
Philips North America Llc
Product type
Medical devices
Units affected
73 units
Distribution
Nationwide
Made in
United States
Lot / code info
1. Model Number: 728240; UDI-DI: N/A; Serial Number: 6022. 2. Model Number: 728246; UDI-DI: N/A; Serial Numbers: 5029, 5698, 5834, 6272, 6313, 5307, 5305, 50129, 5286, 50017, 5388, 5424, 5422, 5515, 5497, 5584, 5668, 5624, 5771, 5814, 5872, 5907, 5900, 5928, 5869, 5939, 5944, 5993, 6137, 5411, 6160, 6153, 5504, 6182, 6199, 6209, 6219, 6271, 6302, 6330, 6357, 6358, 6369, 6405, 6343, 6410, 6558, 6490, 6635, 6532, 6590, 6547, 6669, 6691, 6563, 6756, 6755, 6738, 3578, 6776, 260046, 260074, 6752, 50219, 50028, 5412, 5839. 3. Model Number: 728256; UDI-DI: N/A; Serial Numbers: 30117, 3290, 3347, 3664, 3499.

Products covered by this recall

Philips CT systems labeled as the following: 1. Brilliance 16 Power, Model Number: 728240. 2. Brilliance CT 16 Slice, Model Number: 728246. 3. Brilliance CT 6 Slice, Model Number: 728256.

Check your product

The notice names 14 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • 728246
  • 728256

Serial number

On the rating plate, often next to the date of manufacture.

  • 5029
  • 5698
  • 5834
  • 6272
  • 6313
  • 5307
  • 5305
  • 30117
  • 3290
  • 3347
  • 3664
  • 3499. — 73 units

Codes are lifted verbatim from the FDA — Device enforcement notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Device

Philips North America Llc — The manufacturer or the FDA identified a problem with this device. The model, lot and catalogue numbers are what define the scope.

  1. Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.
  2. If the device is implanted or you depend on it daily, speak to your clinician before changing how you use it.
  3. Ask the supplier or clinic that provided it what the remedy is in your case.
  4. If you are a facility, quarantine affected stock and log the correction.

Who pays for a device recall

The manufacturer funds the remedy. The practical question is usually which link in the chain executes it.

  • If a clinic fitted or supplied the device, start there — they hold the serial-number records the manufacturer needs.
  • Ask for written confirmation that the remedy was applied to your serial number. That is what an insurer or a future clinician will want to see.
  • If you bought it yourself online or from a pharmacy, go to the manufacturer’s recall page rather than the retailer; device claims are handled centrally.
  • Where the remedy is a software update, there is nothing to claim, but do confirm the version changed afterwards.

Company contact: Philips North America Llc — 222 Jacobs St, Cambridge, MA, 02141-2289

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Device enforcement record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Philips North America Llc medical devices recalled?

The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement. The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number 728246, 728256. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Match the model, catalogue, lot and serial numbers on your device against the identifiers on this page.

Can I get my money back?

If a clinic fitted or supplied the device, start there — they hold the serial-number records the manufacturer needs.

Where was the recalled product sold?

It was distributed nationwide.

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