Class I U.S. Food and Drug Administration

Neuhaus Belgian Chocolate Moments Smurfs Popping Milk Chocolates with Cookies recall: Undeclared wheat allergen

Recall published 1+ years ago

Undeclared wheat allergen

Neuhaus Dairy — recalled dairy
Photo published by U.S. Food and Drug Administration with the recall notice.

The hazard: Undeclared milk

This recall is a labelling failure: milk is present and the label does not say so. That is harmless to most households and genuinely dangerous to a few.

What the notice says: People who have an allergy or severe sensitivity to wheat run the risk of serious or life-threatening allergic reaction if they consume these products.

Why it matters: The label does not declare milk, so anyone who reads labels to avoid it has no way of knowing it is in there. For people without that allergy the product is safe to eat.

Symptoms and when to call a doctor

An undeclared allergen is a danger only to people allergic or intolerant to that ingredient. For everyone else the food is safe. Reactions range from an itchy mouth, hives, stomach cramps or vomiting through to anaphylaxis — swelling of the lips, tongue or throat, a tight chest, wheezing, a sudden drop in blood pressure or collapse. If anaphylaxis is suspected, use an epinephrine auto-injector straight away and call 911, even if the symptoms seem to settle, because a second wave can follow hours later.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
H-0582-2025
Published
August 8, 2025
Risk level
Class I
Status
Terminated
Issued by
U.S. Food and Drug Administration
Brand
Neuhaus
Product type
Dairy
Units affected
100 pieces
Distribution
Maryland, New York, Pennsylvania, Virginia, Washington
Lot / code info
Batch Number: 80108690 with Best before date: 13/01/2026 (DD/MM/YYYY) Batch Number: 80108763 with Best before date: 13/01/2026 (DD/MM/YYYY)
Reports of harm
No complaints or illnesses have been reported to date.

Products covered by this recall

Belgian Chocolate Moments Smurfs Popping Milk Chocolates with Cookies

What the company announced

Neuhaus Chocolates NV of Vlezenbeek, BELGIUM has initiated a voluntary recall for : Belgian Chocolate Moments Smurfs 'Popping Milk Chocolates with Cookies, because it contains undeclared wheat. People who have an allergy or severe sensitivity to wheat run the risk of serious or life-threatening allergic reaction if they consume these products.

The Belgian Chocolate Moments Smurf’s “Popping Milk Chocolates with Cookies” were distributed between 21/07/2025 and 04/08/2025 by Neuhaus stores in New York, Virginia, Maryland, Pennsylvania, Washington D.C. and via the Neuhaus webshop ( https://www.neuhauschocolates.com/en_US/home ).

The product can be identified by the following lot numbers and best before date:

  • Batch Number: 80108690 · Best Before Date: 13/01/2026
  • Batch Number: 80108763 · Best Before Date: 13/01/2026

Given the recent release and the short sales period, only 150 units have been sold. No complaints or illnesses have been reported to date.

The action was initiated after it was discovered during an internal check that product containing wheat was distributed in packaging that did not reveal the presence of wheat. Subsequent investigation indicates the problem was caused by an exceptional combination of circumstances in which the ERP (Enterprise Resource Planning) did not include the allergen on the packaging.

If you are allergic or intolerant to wheat (gluten), do not consume this product and return it to the point of sale where this product was purchased.

Consumers with questions may contact the company at:

Customer Care Monday – Friday

8 a.m. – 5 p.m. CEST (Central European Summer Time)

Phone: +32 2 568 23 00 [email protected]

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 5 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • 80108690
  • 80108763

Best-by / use-by date

Printed beside the lot code, not on the price sticker.

  • 13/01/2026

Package size

Match the net weight or the piece count on the front of the pack.

  • 4.23 oz
  • 100 pieces

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Milk

Neuhaus — This recall is a labelling failure: milk is present and the label does not say so. That is harmless to most households and genuinely dangerous to a few.

  1. If anyone in your household avoids milk, stop serving the product immediately and check whether any was used in food already prepared.
  2. Tell anyone else who eats from your kitchen, including childminders, schools and anyone catering an event you contributed to.
  3. Keep the pack if you want a refund, or photograph the label and the lot code and then bin it. If nobody in the house avoids milk, you may simply eat it — the recall is about disclosure, not spoilage.
  4. Make sure the household epinephrine auto-injector is where it should be and in date, if someone here carries one.

How to get your money back

Food recalls carry a full refund, and in the United States you usually do not need the receipt or the packaging.

  • Take the product, or your photo of the label, to the customer service desk of the store where you bought it. Nearly every national grocer refunds recalled food on the spot.
  • Bought it online? Open the order in your account and use the refund option; marketplace sellers are required to honour a federal recall.
  • If the store refuses, contact the recalling company using the details on this page. The firm, not the shop, carries the cost of a recall.
  • If you have a loyalty card, the retailer can look the purchase up in your history — Kroger, Costco and Walmart all do this routinely.

Remedy named in the notice: If you are allergic or intolerant to wheat (gluten), do not consume this product and return it to the point of sale where this product was purchased.

Company contact: Neuhaus Chocolates NV — Consumers: +32 2 568 23 00 — Media: Kobe Van Looy, +32 471 904 805, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Neuhaus dairy recalled?

Undeclared wheat allergen People who have an allergy or severe sensitivity to wheat run the risk of serious or life-threatening allergic reaction if they consume these products.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: lot code 80108690, 80108763; best-by date 13/01/2026. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

If anyone in your household avoids milk, stop serving the product immediately and check whether any was used in food already prepared.

Can I get my money back?

The notice says: If you are allergic or intolerant to wheat (gluten), do not consume this product and return it to the point of sale where this product was purchased.

Which states were affected?

The notice lists Maryland, New York, Pennsylvania, Virginia, Washington.

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