Elevated risk U.S. Food and Drug Administration

Nestlé® Toll House® Chocolate Chip Cookie Dough recall: Potential presence of wood fragments

Recall published 3+ years ago

Potential presence of wood fragments

Nestlé® Toll House® Bakery — recalled bakeryNestlé® Toll House® Bakery — recalled bakery (photo 2)
2 photos published by U.S. Food and Drug Administration with the recall notice.

The hazard: Foreign material — foreign objects

Fragments of foreign objects may have got into this product during manufacture, which is why whole production codes are withdrawn rather than a handful of packs.

What the notice says: Potential presence of wood fragments

Why it matters: Pieces of foreign objects may be inside the product. The risk here is physical rather than microbial: cuts to the mouth or throat, a broken tooth, or an injury further down if a fragment is swallowed.

Symptoms and when to call a doctor

If someone has swallowed a fragment and has mouth or throat pain, trouble swallowing, chest or stomach pain, vomiting, or blood in saliva or stool, they should be seen the same day. A fragment swallowed without symptoms usually passes on its own, but tell the clinician exactly what the product was: whether it shows up on imaging depends entirely on the material, so describe the product and the notice to them.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Published
August 10, 2023
Risk level
Elevated risk
Issued by
U.S. Food and Drug Administration
Brand
Nestlé® Toll House®
Product type
Bakery
Reports of harm
While no illnesses or injuries have been reported, we are taking this action out of an abundance of caution after a small number of consumers contacted Nestlé USA about this issue.

Products covered by this recall

Chocolate Chip Cookie Dough

What the company announced

ARLINGTON, VA., August 10, 2023 — Nestlé USA is initiating a voluntary recall of a limited quantity of NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough “break and bake” Bar (16.5 oz) products due to the potential presence of wood fragments.

This voluntary recall is isolated to two batches of NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough “break and bake” Bar products that were produced on April 24 and 25, 2023. This product was distributed at retailers in the U.S. This recall does not involve any other NESTLÉ® TOLL HOUSE® products, including other varieties of refrigerated cookie dough in “break and bake” bars, rolls, or tubs, or Edible cookie dough

While no illnesses or injuries have been reported, we are taking this action out of an abundance of caution after a small number of consumers contacted Nestlé USA about this issue.

  • NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough Bar (16.5 oz) - Product Packaging See image below · Batch Numbers: 311457531K and 311557534K Corresponding Best By Dates: 8/22/23 and 10/23/23 See image below

Consumers who have purchased NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough Bar (16.5 oz) with batch codes 311457531K and 311557534K should not prepare or consume the product and should return the product to the retailer where it was purchased for a replacement or refund. For any further support needed, please contact Nestlé USA at (800) 681-1678 Monday-Friday from 9 a.m.-6 p.m. EST.

We are working with the U.S. Food & Drug Administration (FDA) on this voluntary recall and will cooperate with them fully. We are confident that this is an isolated issue and we have taken action to address.

The quality, safety and integrity of our products remain our number one priority. We sincerely apologize for any inconvenience this action represents to both our consumers and retail customers.

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 7 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • 311457531K
  • 311557534K

Best-by / use-by date

Printed beside the lot code, not on the price sticker.

  • 8/22/23
  • 10/23/23

Model or item number

On the rating label, the box or the instruction sheet.

  • 25
  • 2023

Package size

Match the net weight or the piece count on the front of the pack.

  • 16.5 oz

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Foreign material

Nestlé® Toll House® — Fragments of foreign objects may have got into this product during manufacture, which is why whole production codes are withdrawn rather than a handful of packs.

  1. Stop eating it, and do not pick through it to find the fragment — sorting it by hand is how people get cut.
  2. If someone has already bitten into something hard, have them stop, spit out what is in their mouth and rinse rather than swallow.
  3. Keep the pack if you can. If anyone was hurt, the fragment and the packaging together are the evidence that matters.
  4. Return it to the store or bin it sealed, and claim the refund using the lot code from the label.

How to get your money back

Food recalls carry a full refund, and in the United States you usually do not need the receipt or the packaging.

  • Take the product, or your photo of the label, to the customer service desk of the store where you bought it. Nearly every national grocer refunds recalled food on the spot.
  • Bought it online? Open the order in your account and use the refund option; marketplace sellers are required to honour a federal recall.
  • If the store refuses, contact the recalling company using the details on this page. The firm, not the shop, carries the cost of a recall.
  • If you have a loyalty card, the retailer can look the purchase up in your history — Kroger, Costco and Walmart all do this routinely.

Remedy named in the notice: Consumers who have purchased NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough Bar (16.5 oz) with batch codes 311457531K and 311557534K should not prepare or consume the product and should return the product to the retailer where it was purchased for a replacement or refund.

Company contact: Nestle USA — Consumers: Nestlé USA, 800-681-1678

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Nestlé® Toll House® bakery recalled?

Potential presence of wood fragments Potential presence of wood fragments

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: lot code 311457531K, 311557534K; best-by date 8/22/23 or 10/23/23; model number 25, 2023. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop eating it, and do not pick through it to find the fragment — sorting it by hand is how people get cut.

Can I get my money back?

The notice says: Consumers who have purchased NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough Bar (16.5 oz) with batch codes 311457531K and 311557534K should not prepare or consume the product and should return the product to the retailer where it was purchased for a replacement or refund.

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