Class I U.S. Food and Drug Administration

Mg217 Multi-symptom Treatment Cream & Skin Protectant Eczema Cream, 6oz tube recall: Contaminated with Staphylococcus aureus

Recall published 6 months ago

Contaminated with Staphylococcus aureus.

Mg217 Prescription & OTC drugs — recalled prescription & otc drugs
Photo published by U.S. Food and Drug Administration with the recall notice.

The hazard: Microbial contamination

The problem here is microbial contamination, so the recall covers the production codes listed rather than the brand as a whole.

What the notice says: Risk Statement: Use of the product could result in a range of infections from localized to severe or life-threatening adverse events.

Why it matters: The product was found, or is suspected, to carry a harmful micro-organism. The agency notice names the specific organism and that detail matters, because the illness it causes and the people most at risk differ from one to the next.

Symptoms and when to call a doctor

Most foodborne infections cause stomach cramps, diarrhoea, nausea and sometimes fever, starting anywhere from hours to weeks after exposure depending on the organism. See a doctor for a high fever, bloody diarrhoea, vomiting that stops you keeping liquids down, diarrhoea lasting more than three days, or signs of dehydration. Infants, pregnant people, adults over 65 and anyone immunocompromised should seek advice earlier.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
D-0553-2026
Published
May 8, 2026
Risk level
Class I
Status
Ongoing
Issued by
U.S. Food and Drug Administration
Brand
Mg217
Product type
Prescription & OTC drugs
Units affected
690 tubes
Distribution
Nationwide
Sold at
Amazon
Lot / code info
Lot #: 1024088, Exp 11/30/2026
UPC codes
012277051067

Products covered by this recall

Multi-symptom Treatment Cream & Skin Protectant Eczema Cream, 6oz tube

What the company announced

- May/8/2026- Jackson, WI, Pharmacal is recalling one lot of MG217 Multi-symptom Treatment Cream & Skin Protectant Eczema Cream, 6oz tube to the consumer level. The product has been found to be contaminated with Staphylococcus aureus.

Risk Statement: Use of the product could result in a range of infections from localized to severe or life-threatening adverse events. Patients with weakened immune systems or compromised skin — such as those with wounds, burns, or skin disorders — are at increased risk for serious infections, including skin and skin structure infections, infective endocarditis (infection of the heart valves), bone and joint infections, bloodstream infections, and life-threatening conditions like sepsis and septic shock. To date, Pharmacal has not received any reports of adverse events related to this recall.

The product is used as a topical cream and comes in a 6oz tube with product code 5106 and UPC 012277051067.

The affected MG217 Multi-symptom Treatment Cream & Skin Protectant Eczema Cream is lot 1024088 with expiration date of November 2026. The product can be identified by locating the lot number in the crimped end of the tube. MG217 Multi-symptom Treatment Cream & Skin Protectant Eczema Cream was distributed Nationwide to wholesale, retail (HE BUTT Grocery), and internet distributors (Amazon).

Pharmacal is notifying its distributors via an emailed letter and is arranging for return of all recalled products. Consumers that have product which is being recalled should stop using and discard the product.

Consumers with questions regarding this recall can contact Pharmacal by 800-558-6614 or email [email protected] Monday through Friday from 8am -5pm central time. Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to using this product.

Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA’s MedWatch Adverse Event Reporting program either online, by regular mail or by fax.

Complete and submit the report online: www.fda.gov/medwatch/report.htm

Regular mail or fax: download form www.fda.gov/medwatch/getforms.htm or call 1-800-332-1088 to request a reporting form, then complete and return to the address on the preaddressed form, or submit by fax to 1-800-FDA-0178

This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 11 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

UPC / barcode

Read the twelve digits under the barcode on the package.

  • 012277051067

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • MG217
  • 1024088
  • 30
  • 2026

Best-by / use-by date

Printed beside the lot code, not on the price sticker.

  • November 2026
  • 11
  • 30
  • 2026

Model or item number

On the rating label, the box or the instruction sheet.

  • 5106

Package size

Match the net weight or the piece count on the front of the pack.

  • 6 oz

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Contamination

Mg217 — The problem here is microbial contamination, so the recall covers the production codes listed rather than the brand as a whole.

  1. Stop eating it and keep it separate from other food.
  2. Clean and sanitise the fridge shelf, container or surface it was stored on.
  3. Read the official notice for the organism named — the advice for Listeria, Salmonella and hepatitis A is not the same.
  4. If anyone who ate it is unwell, mention the recall and the date by name when you call a clinician.

Refunds, and what else you can claim

The purchase price is the floor, not the ceiling. Where a recall caused you a real cost, say so.

  • Claim the refund at the store first; it is the fastest route and needs the least paperwork.
  • If you bought several packs over time, list them. Firms routinely settle for more than a single unit when a customer asks.
  • Medical costs, lost earnings or a spoiled event are not handled at the service desk. Write to the company contact on this page instead, with dates and documents.
  • Keep copies of everything you send. If a recall caused harm, that file is what any later claim rests on.

Remedy named in the notice: Consumers that have product which is being recalled should stop using and discard the product.

Company contact: Pharmacal — Consumers: Pharmacal, 800-558-6614, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Mg217 prescription & otc drugs recalled?

Contaminated with Staphylococcus aureus. Risk Statement: Use of the product could result in a range of infections from localized to severe or life-threatening adverse events.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: UPC 012277051067; lot code MG217, 1024088, 30; best-by date November 2026 or 11; model number 5106. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop eating it and keep it separate from other food.

Can I get my money back?

The notice says: Consumers that have product which is being recalled should stop using and discard the product.

Where was the recalled product sold?

It was distributed nationwide, including at Amazon.

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