NHTSA safety recall National Highway Traffic Safety Administration

Mercedes-Benz recall: The battery management system software may cause the high-voltage battery

Recall published 2+ years ago

The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

The hazard: Fuel leak or fire risk

This campaign concerns a fire or fuel-leak risk, the one vehicle hazard that can harm you while nobody is driving the car.

What the notice says: A sudden loss of drive power increases the risk of a crash.

Why it matters: The vehicle may leak fuel, or a component may overheat enough to start a fire. Several of these campaigns involve a fire risk while the vehicle is parked and switched off, which is why the parking instructions matter.

Recall details

Recall number
24V372000
Published
May 28, 2024
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
Mercedes-Benz
Product type
Electrical System
Distribution
Nationwide
Vehicles
Mercedes-Benz EQS SUV 580 4MATIC
Lot / code info
NHTSA campaign number 24V372000

Products covered by this recall

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

Vehicles in this campaign

Check your product

The notice names 16 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • EQE 350 4MATIC
  • EQE 350+
  • EQE 500 4MATIC
  • EQS 450 4MATIC
  • EQS 450+
  • EQS 580 4MATIC
  • AMG EQE 53 4MATIC
  • AMG EQS 53 4MATIC
  • EQE SUV 350 4MATIC
  • EQE SUV 350+
  • EQE SUV 500 4MATIC
  • EQS SUV 450 4MATIC
  • EQS SUV 450+
  • EQS SUV 580 4MATIC
  • EQS SUV 680 4MATIC
  • and AMG EQE SUV 53 4MATIC

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Fuel / fire

Mercedes-Benz — This campaign concerns a fire or fuel-leak risk, the one vehicle hazard that can harm you while nobody is driving the car.

  1. Read the risk note above carefully. If it says to park outdoors and away from buildings, do that tonight — the fire can start with the engine off and the key indoors.
  2. If you smell fuel, see a leak under the car or notice smoke or a burning smell, stop driving it and have it towed.
  3. Park away from the house, the garage and other vehicles until the repair is finished, and do not leave it charging unattended if it is electric.
  4. Keep the repair order the dealer hands you. It is your proof the campaign was closed out, and it matters at resale.

Costs, reimbursement and your rights

The repair itself is free. What people most often miss is that money already spent can frequently be claimed back.

  • If you paid for the same repair out of pocket before the recall was announced, ask the manufacturer for reimbursement. Carmakers must run a reimbursement plan for pre-notification repairs; you will need the original invoice.
  • Towing is normally covered where the vehicle is unsafe to drive, and loaner cars or rental reimbursement are often available on long parts delays. Neither is usually offered unless you ask.
  • A dealer may not charge a diagnostic, inspection or shop-supplies fee for recall work. If one appears on the estimate, query it before you sign.
  • If a dealer refuses the repair, delays it unreasonably or tries to bill you, complain to the manufacturer’s customer line, then to NHTSA. Those complaints are logged against the campaign.

Remedy named in the notice: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Company contact: Mercedes-Benz USA, LLC

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was Mercedes-Benz electrical system recalled?

The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power. A sudden loss of drive power increases the risk of a crash.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

Read the risk note above carefully. If it says to park outdoors and away from buildings, do that tonight — the fire can start with the engine off and the key indoors.

Can I get my money back?

The notice says: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

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