Elevated risk U.S. Food and Drug Administration

Hill's Science Diet Canned Dog Food recall: Potentially Elevated Levels of Vitamin D

Recall published 7+ years ago

Potentially Elevated Levels of Vitamin D

Hill's Science Diet Pet food & treats — recalled pet food & treatsHill's Science Diet Pet food & treats — recalled pet food & treats (photo 2)
2 photos published by U.S. Food and Drug Administration with the recall notice.

The hazard: Food safety concern

A food safety problem prompted this recall. Read the summary above for the detail, because the right precaution depends on it.

What the notice says: While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss.

Why it matters: The agency identified a problem with this product that made it unsafe or unfit to sell. The official summary above describes what it was.

Recall details

Published
January 31, 2019
Risk level
Elevated risk
Issued by
U.S. Food and Drug Administration
Brand
Hill's Science Diet
Product type
Pet food & treats
Distribution
Nationwide

Products covered by this recall

Canned Dog Food

What the company announced

Hill’s Pet Nutrition is voluntarily recalling select canned dog food products due to potentially elevated levels of vitamin D. While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss. Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction. Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian. In most cases, complete recovery is expected after discontinuation of feeding.

In the United States, the affected canned dog foods were distributed through retail pet stores and veterinary clinics nationwide. No dry foods, cat foods, or treats are affected .

Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately or return unopened product to your retailer for a refund. For more information, please contact Hill’s via our website or at 1-800-445-5777 .

Hill’s Pet Nutrition learned of the potential for elevated vitamin D levels in some of our canned dog foods after receiving a complaint in the United States about a dog exhibiting signs of elevated vitamin D levels. Our investigation confirmed elevated levels of vitamin D due to a supplier error.

We care deeply about all pets and are committed to providing pet parents with safe and high quality products. Hill’s has identified and isolated the error and, to prevent this from happening again, we have required our supplier to implement additional quality testing prior to their release of ingredients. In addition to our existing safety processes, we are adding our own further testing of incoming ingredients.

For further information, please contact Hill’s Pet Nutrition, Inc. at 1-800-445-5777 Monday-Friday during the hours of 9am-5pm (CST) or at [email protected] . Information can also be found at www.hillspet.com/productlist

This voluntary recall only impacts canned dog food and primarily in the United States. It is being conducted in cooperation with the U.S. Food and Drug Administration. Impacted products outside of the United States will be subject to separate notices on the country-specific website. If you are outside of the United States, please check your own country’s Hill’s website for more information.

  • Product Name: Hill's® Prescription Diet® c/d® Multicare Canine Chicken & Vegetable Stew 12.5oz · SKU Number: 3384 · Lot Code/Date Code: 102020T10
  • Product Name: 102020T25
  • Product Name: Hill's® Prescription Diet® i/d® Canine Chicken & Vegetable Stew 12.5oz · SKU Number: 3389 · Lot Code/Date Code: 102020T04
  • Product Name: 102020T10
  • Product Name: 102020T19
  • Product Name: 102020T20
  • Product Name: Hill's® Prescription Diet® i/d® Canine Chicken & Vegetable Stew 5.5oz · SKU Number: 3390 · Lot Code/Date Code: 102020T11
  • Product Name: 112020T23
  • Product Name: 122020T07
  • Product Name: Hill's® Prescription Diet® z/d® Canine 5.5oz · SKU Number: 5403 · Lot Code/Date Code: 102020T17
  • Product Name: 112020T22
  • Product Name: Hill's® Prescription Diet® g/d® Canine 13oz · SKU Number: 7006 · Lot Code/Date Code: 112020T19
  • Product Name: 112020T20
  • Product Name: Hill's® Prescription Diet® i/d® Canine 13oz · SKU Number: 7008 · Lot Code/Date Code: 092020T30
  • Product Name: 102020T07
  • Product Name: 102020T11
  • Product Name: 112020T22
  • Product Name: 112020T23
  • Product Name: Hill's® Prescription Diet® j/d® Canine 13oz · SKU Number: 7009 · Lot Code/Date Code: 112020T20
  • Product Name: Hill's® Prescription Diet® k/d® Canine 13oz · SKU Number: 7010 · Lot Code/Date Code: 102020T10
  • Product Name: 102020T11
  • Product Name: Hill's® Prescription Diet® w/d® Canine 13oz · SKU Number: 7017 · Lot Code/Date Code: 092020T30
  • Product Name: 102020T11
  • Product Name: 102020T12
  • Product Name: Hill's® Prescription Diet® z/d® Canine 13oz · SKU Number: 7018 · Lot Code/Date Code: 102020T04
  • Product Name: 112020T22
  • Product Name: Hill's® Prescription Diet® Metabolic + Mobility Canine Vegetable & Tuna Stew 12.5oz · SKU Number: 10086 · Lot Code/Date Code: 102020T05
  • Product Name: 102020T26
  • Product Name: Hill's® Prescription Diet® w/d® Canine Vegetable & Chicken Stew 12.5oz · SKU Number: 10129 · Lot Code/Date Code: 102020T04
  • Product Name: 102020T21
  • Product Name: Hill's® Prescription Diet® i/d® Low Fat Canine Rice, Vegetable & Chicken Stew 12.5oz · SKU Number: 10423 · Lot Code/Date Code: 102020T17
  • Product Name: 102020T19
  • Product Name: 112020T04
  • Product Name: Hill's® Prescription Diet® Derm Defense® Canine Chicken & Vegetable Stew 12.5oz · SKU Number: 10509 · Lot Code/Date Code: 102020T05
  • Product Name: Hill's® Science Diet® Adult 7+ Small & Toy Breed Chicken & Barley Entrée Dog Food 5.8oz · SKU Number: 4969 · Lot Code/Date Code: 102020T18
  • Product Name: Hill's® Science Diet® Puppy Chicken & Barley Entrée 13oz · SKU Number: 7036 · Lot Code/Date Code: 102020T12
  • Product Name: Hill's® Science Diet® Adult Chicken & Barley Entrée Dog Food 13oz · SKU Number: 7037 · Lot Code/Date Code: 102020T13
  • Product Name: 102020T14
  • Product Name: 112020T23
  • Product Name: 112020T24
  • Product Name: Hill's® Science Diet® Adult Turkey & Barley Dog Food 13oz · SKU Number: 7038 · Lot Code/Date Code: 102020T06
  • Product Name: Hill's® Science Diet® Adult Chicken & Beef Entrée Dog Food 13oz · SKU Number: 7040 · Lot Code/Date Code: 102020T13
  • Product Name: Hill's® Science Diet® Adult Light with Liver Dog Food 13oz · SKU Number: 7048 · Lot Code/Date Code: 112020T19
  • Product Name: Hill's® Science Diet® Adult 7+ Chicken & Barley Entrée Dog Food 13oz · SKU Number: 7055 · Lot Code/Date Code: 092020T31
  • Product Name: 102020T13
  • Product Name: Hill's® Science Diet® Adult 7+ Beef & Barley Entrée Dog Food 13oz · SKU Number: 7056 · Lot Code/Date Code: 092020T31
  • Product Name: 112020T20
  • Product Name: 112020T24
  • Product Name: Hill's® Science Diet® Adult 7+ Turkey & Barley Entrée 13oz · SKU Number: 7057 · Lot Code/Date Code: 112020T19
  • Product Name: Hill's® Science Diet® Adult 7+ Healthy Cuisine Braised Beef, Carrots & Peas Stew dog food 12.5oz · SKU Number: 10452 · Lot Code/Date Code: 102020T14
  • Product Name: 102020T21
  • Product Name: Hill's® Science Diet® Adult 7+ Youthful Vitality Chicken & Vegetable Stew dog food 12.5oz · SKU Number: 10763 · Lot Code/Date Code: 102020T04
  • Product Name: 102020T05
  • Product Name: 112020T11

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 24 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Model or item number

On the rating label, the box or the instruction sheet.

  • 3384
  • 3389
  • 3390
  • 5403
  • 7006
  • 7008
  • 7009
  • 7010
  • 7017
  • 7018
  • 10086
  • 10129
  • 10423
  • 10509
  • 4969
  • 7036
  • 7037
  • 7038
  • 7040
  • 7048

Package size

Match the net weight or the piece count on the front of the pack.

  • 12.5 oz
  • 5.5 oz
  • 13 oz
  • 5.8 oz

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Food safety

Hill's Science Diet — A food safety problem prompted this recall. Read the summary above for the detail, because the right precaution depends on it.

  1. Stop eating it and check the codes on your pack against the identifiers listed on this page.
  2. If anyone is unwell after eating it, call a clinician and mention the recall by name.
  3. Bag it and bin it, or return it to the store for a refund.
  4. Wash anything it touched, and clean the shelf it was stored on if the pack has leaked.

Refunds, and what else you can claim

The purchase price is the floor, not the ceiling. Where a recall caused you a real cost, say so.

  • Claim the refund at the store first; it is the fastest route and needs the least paperwork.
  • If you bought several packs over time, list them. Firms routinely settle for more than a single unit when a customer asks.
  • Medical costs, lost earnings or a spoiled event are not handled at the service desk. Write to the company contact on this page instead, with dates and documents.
  • Keep copies of everything you send. If a recall caused harm, that file is what any later claim rests on.

Remedy named in the notice: Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately or return unopened product to your retailer for a refund.

Company contact: Hill's Pet Nutrition — Consumers: Hill’s Consumer Affairs, 1-800-445-5777, [email protected] — Media: Karen Shenoy, 785-221-1187, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Hill's Science Diet pet food & treats recalled?

Potentially Elevated Levels of Vitamin D While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: model number 3384, 3389, 3390. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop eating it and check the codes on your pack against the identifiers listed on this page.

Can I get my money back?

The notice says: Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately or return unopened product to your retailer for a refund.

Where was the recalled product sold?

It was distributed nationwide.

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