Elevated risk U.S. Food and Drug Administration

Hill’s Canned Dog Food recall: Potentially Elevated Levels of Vitamin D

Recall published 7+ years ago

Potentially Elevated Levels of Vitamin D

The hazard: Food safety concern

This product was withdrawn on a food safety ground. The lot codes listed are what define the recall — identical packs from other runs are unaffected.

What the notice says: Potentially Elevated Levels of Vitamin D

Why it matters: The agency identified a problem with this product that made it unsafe or unfit to sell. The official summary above describes what it was.

Recall details

Published
May 20, 2019
Risk level
Elevated risk
Issued by
U.S. Food and Drug Administration
Brand
Hill’s
Product type
Pet food & treats

Products covered by this recall

Canned Dog Food

What the company announced

Hill’s Pet Nutrition would like to clarify that a single can date/lot code within an already recalled case of dog food was inadvertently omitted from our recall list. This relates to the same vitamin premix that led to the Jan. 31 voluntary recall.

The cans were in cases marked with the previously recalled lot code. The vast majority of the product was distributed in October and November 2018 and unlikely to still be commercially available. The Hill’s Consumer Affairs and Veterinary Consultation Services have also not received any calls reporting ill pets for this SKU date code / lot code.

This single date code below is associated with an already recalled SKU:

  • Product Name: Hill’s® Prescription Diet® i/d® Digestive Care Chicken & Vegetable Stew Canned Dog Food, 12.5 oz · SKU Number: 3389 · Date Code / Lot Code: 102020T21

For further information, please contact Hill’s Pet Nutrition, Inc. at 1-800-445-5777 or at [email protected] . Information can also be found at www.hillspet.com/productlist

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 3 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • 102020T21

Model or item number

On the rating label, the box or the instruction sheet.

  • 3389

Package size

Match the net weight or the piece count on the front of the pack.

  • 12.5 oz

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Food safety

Hill’s — This product was withdrawn on a food safety ground. The lot codes listed are what define the recall — identical packs from other runs are unaffected.

  1. Stop eating it and check the codes on your pack against the identifiers listed on this page.
  2. If anyone is unwell after eating it, call a clinician and mention the recall by name.
  3. Bag it and bin it, or return it to the store for a refund.
  4. Wash anything it touched, and clean the shelf it was stored on if the pack has leaked.

Getting a refund without the pack

The commonest reason people skip the refund is that they have already thrown the item away. That rarely matters.

  • A photo of the label and lot code is accepted by most grocers, and so is a card statement line showing the purchase.
  • Store credit is often offered first. You can ask for the original payment method instead, and it is normally granted.
  • No photo either? Ask anyway. Grocery chains settle recall refunds at the service desk because disputing them costs more than paying them.
  • For a multi-pack or a case, ask for the full purchase price rather than a per-unit figure — the recall covers what you paid.

Company contact: Hill’s Pet Nutrition — Consumers: Hill’s Pet Nutrition, Inc, 1-800-445-5777, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Hill’s pet food & treats recalled?

Potentially Elevated Levels of Vitamin D Potentially Elevated Levels of Vitamin D

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: lot code 102020T21; model number 3389. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop eating it and check the codes on your pack against the identifiers listed on this page.

Can I get my money back?

A photo of the label and lot code is accepted by most grocers, and so is a card statement line showing the purchase.

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