Class II U.S. Food and Drug Administration

Friendly’s Cookies and Cream Ice Cream recall: Undeclared wheat and soy allergens

Recall published 1+ years ago

Undeclared wheat and soy allergens

Friendly’s Dairy — recalled dairy
Photo published by U.S. Food and Drug Administration with the recall notice.

The hazard: Undeclared soy

An undeclared allergen — soy — is the whole reason for this notice. The food itself is not spoiled or contaminated.

What the notice says: People who have an allergy or severe sensitivity to soy and/or wheat run the risk of a serious or life-threatening allergic reaction if they consume these products.

Why it matters: The label does not declare soy, so anyone who reads labels to avoid it has no way of knowing it is in there. For people without that allergy the product is safe to eat.

Symptoms and when to call a doctor

An undeclared allergen is a danger only to people allergic or intolerant to that ingredient. For everyone else the food is safe. Reactions range from an itchy mouth, hives, stomach cramps or vomiting through to anaphylaxis — swelling of the lips, tongue or throat, a tight chest, wheezing, a sudden drop in blood pressure or collapse. If anaphylaxis is suspected, use an epinephrine auto-injector straight away and call 911, even if the symptoms seem to settle, because a second wave can follow hours later.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Recall number
H-0537-2025
Published
August 5, 2025
Risk level
Class II
Status
Terminated
Issued by
U.S. Food and Drug Administration
Brand
Friendly’s
Product type
Dairy
Units affected
54 cases (324 individual containers)
Distribution
Maryland, Pennsylvania, Virginia
Lot / code info
Expiration Date: 11/26/25
Reports of harm
No illnesses or adverse reactions have been reported.

Products covered by this recall

Cookies and Cream Ice Cream

What the company announced

Friendly’s Ice Cream is voluntarily recalling a limited quantity (324 cartons) of 48 fl. oz. Cookies & Cream ice cream because of undeclared soy and wheat. The recalled product was mistakenly packaged in Friendly’s Vanilla Bean ice cream cartons with a Cookies & Cream lid. People who have an allergy or severe sensitivity to soy and/or wheat run the risk of a serious or life-threatening allergic reaction if they consume these products.

The recalled product was distributed through a single distribution center, UNFI, to retail stores in Maryland, Virginia, and Pennsylvania.

The recalled product is packaged in a 48 fl. oz. Friendly’s Vanilla Bean ice cream carton with a Friendly’s Cookies & Cream lid and a best by date of 11/26/25. The best by date can be found on the product lid. No other Friendly’s products are affected.

The voluntary recall was initiated after it was discovered that a limited quantity of Cookies & Cream ice cream was mistakenly packaged in a Friendly’s Vanilla Bean ice cream cartons that did not identify the soy and wheat ingredients. No illnesses or adverse reactions have been reported.

This recall is being made with the knowledge of the U.S. Food and Drug Administration.

Consumers who have purchased 48 fl. oz. Friendly’s Vanilla Bean ice cream containers with a Cookies & Cream lid can return it to their place of purchase for a full refund.

Consumers with questions may contact the company at 800-587-2259.

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 5 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Best-by / use-by date

Printed beside the lot code, not on the price sticker.

  • 11/26/25
  • 11
  • 26
  • 25

Package size

Match the net weight or the piece count on the front of the pack.

  • 48 fl. oz

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Soy

Friendly’s — An undeclared allergen — soy — is the whole reason for this notice. The food itself is not spoiled or contaminated.

  1. If anyone in your household avoids soy, stop serving the product immediately and check whether any was used in food already prepared.
  2. Make sure the household epinephrine auto-injector is where it should be and in date, if someone here carries one.
  3. If a reaction has already happened, report it to the FDA through its consumer complaint coordinator so the case is attached to this recall.
  4. Tell anyone else who eats from your kitchen, including childminders, schools and anyone catering an event you contributed to.

Refunds, and what else you can claim

The purchase price is the floor, not the ceiling. Where a recall caused you a real cost, say so.

  • Claim the refund at the store first; it is the fastest route and needs the least paperwork.
  • If you bought several packs over time, list them. Firms routinely settle for more than a single unit when a customer asks.
  • Medical costs, lost earnings or a spoiled event are not handled at the service desk. Write to the company contact on this page instead, with dates and documents.
  • Keep copies of everything you send. If a recall caused harm, that file is what any later claim rests on.

Remedy named in the notice: Friendly’s Vanilla Bean ice cream containers with a Cookies & Cream lid can return it to their place of purchase for a full refund.

Company contact: DFA Dairy Brands, LLC — Consumers: 800-587-2259 — Media: Kim O’Brien, [email protected]

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Friendly’s dairy recalled?

Undeclared wheat and soy allergens People who have an allergy or severe sensitivity to soy and/or wheat run the risk of a serious or life-threatening allergic reaction if they consume these products.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: best-by date 11/26/25 or 11. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

If anyone in your household avoids soy, stop serving the product immediately and check whether any was used in food already prepared.

Can I get my money back?

The notice says: Friendly’s Vanilla Bean ice cream containers with a Cookies & Cream lid can return it to their place of purchase for a full refund.

Which states were affected?

The notice lists Maryland, Pennsylvania, Virginia.

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