NHTSA safety recall National Highway Traffic Safety Administration

Ford recall: The Instrument Panel Cluster (IPC) may fail at startup

Recall published 1+ years ago

The Instrument Panel Cluster (IPC) may fail at startup.

The hazard: Visibility or lighting defect

This campaign is about visibility — lighting, glass, mirrors or displays. These are federal compliance items, not cosmetic ones.

What the notice says: An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.

Why it matters: Lights, wipers, mirrors, the rear camera, the windshield or the instrument display may not work as required. These faults reduce what the driver can see, or what other road users can see of the vehicle.

Recall details

Recall number
25V540000
Published
August 22, 2025
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
Ford
Product type
Electrical System
Distribution
Nationwide
Vehicles
Ford F-350 SD · Ford F-450 SD · Ford F-550 SD
Lot / code info
NHTSA campaign number 25V540000

Products covered by this recall

Ford Motor Company (Ford) is recalling certain 2025-2026 F-550 SD, F-450 SD, F-350 SD, F-250 SD, and 2025 F-150 vehicles. The Instrument Panel Cluster (IPC) may fail at startup.

Vehicles in this campaign

Check your product

The notice names 5 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • F-550 SD
  • F-450 SD
  • F-350 SD
  • F-250 SD
  • and 2025 F-150

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Visibility

Ford — This campaign is about visibility — lighting, glass, mirrors or displays. These are federal compliance items, not cosmetic ones.

  1. Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.
  2. Call any franchised dealer for the brand, give them the campaign number from this page, and ask them to confirm parts are in stock before you book — part supply, not labour, is what delays a fresh recall.
  3. Until it is repaired, rely on mirrors and a physical look over your shoulder rather than the camera, and keep headlights on in poor light.
  4. If an instrument cluster goes blank, note when it happens; that detail helps the dealer reproduce the fault.

Costs, reimbursement and your rights

The repair itself is free. What people most often miss is that money already spent can frequently be claimed back.

  • If you paid for the same repair out of pocket before the recall was announced, ask the manufacturer for reimbursement. Carmakers must run a reimbursement plan for pre-notification repairs; you will need the original invoice.
  • Towing is normally covered where the vehicle is unsafe to drive, and loaner cars or rental reimbursement are often available on long parts delays. Neither is usually offered unless you ask.
  • A dealer may not charge a diagnostic, inspection or shop-supplies fee for recall work. If one appears on the estimate, query it before you sign.
  • If a dealer refuses the repair, delays it unreasonably or tries to bill you, complain to the manufacturer’s customer line, then to NHTSA. Those complaints are logged against the campaign.

Remedy named in the notice: The instrument panel cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S88.

Company contact: Ford Motor Company

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was Ford electrical system recalled?

The Instrument Panel Cluster (IPC) may fail at startup. An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.

Can I get my money back?

The notice says: The instrument panel cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S88.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

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