NHTSA safety recall National Highway Traffic Safety Administration

Ford E-350, F-650 and and F-750 recall: The park pawl may not fully engage the park gear due to a casting defect

Recall published 3+ years ago

The park pawl may not fully engage the park gear due to a casting defect in the transmission.

The hazard: Loss of drive power or rollaway

The defect can leave the vehicle without power while moving, or allow it to move while nobody is in it.

What the notice says: A vehicle which does not have the park pawl fully engaged may result in a vehicle rollaway, increasing the risk of a crash.

Why it matters: The vehicle may stall, lose motive power while being driven, or roll away after being left in park. A stall at speed removes power steering and power braking assistance at the same moment.

Recall details

Recall number
23V625000
Published
September 8, 2023
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
Ford
Product type
Power Train
Distribution
Nationwide
Vehicles
Ford E-350 · Ford F-650 SD
Lot / code info
NHTSA campaign number 23V625000

Products covered by this recall

Ford Motor Company (Ford) is recalling certain 2024-2025 Ford E-350, F-650, and F-750 vehicles. The park pawl may not fully engage the park gear due to a casting defect in the transmission.

Vehicles in this campaign

Check your product

The notice names 3 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • Ford E-350
  • F-650
  • and F-750

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Power loss

Ford — The defect can leave the vehicle without power while moving, or allow it to move while nobody is in it.

  1. If the vehicle has already stalled or rolled, stop using it and tell the dealer that when you book — it moves you up the queue.
  2. Until it is repaired, always set the parking brake as well as selecting park, and turn the front wheels towards the kerb on a slope.
  3. Avoid high-speed roads with no hard shoulder if the notice describes a stall while driving.
  4. Keep the repair order the dealer hands you. It is your proof the campaign was closed out, and it matters at resale.

What the recall repair costs you

Nothing, and that is a legal obligation rather than a goodwill gesture. The question worth asking is what else is covered.

  • Recall work is free for as long as you own the vehicle, with no mileage limit, no age limit for the current owner, and no requirement that you bought the car from that dealer.
  • Get the closed campaign noted on your service record. Buyers and insurers both check.
  • Ask about a loaner or rental when you book, not when you arrive. On a parts-delayed campaign it is frequently available and almost never volunteered.
  • Keep receipts for towing, storage or a rental you arranged yourself — reimbursement for these is common where the vehicle was undrivable.

Remedy named in the notice: Dealers will inspect and replace the transmission, or the valve body and extension housing, as necessary, free of charge. Owner notification letters were mailed January 16, 2024. Owners may contact Ford's customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S54.

Company contact: Ford Motor Company

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was Ford power train recalled?

The park pawl may not fully engage the park gear due to a casting defect in the transmission. A vehicle which does not have the park pawl fully engaged may result in a vehicle rollaway, increasing the risk of a crash.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

If the vehicle has already stalled or rolled, stop using it and tell the dealer that when you book — it moves you up the queue.

Can I get my money back?

The notice says: Dealers will inspect and replace the transmission, or the valve body and extension housing, as necessary, free of charge. Owner notification letters were mailed January 16, 2024. Owners may contact Ford's customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S54.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

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