Highest risk U.S. Food and Drug Administration

Command Brands Hand Sanitizer recall: Methanol Contamination

Recall published 6+ years ago

Methanol Contamination

Command Brands Prescription & OTC drugs — recalled prescription & otc drugsCommand Brands Prescription & OTC drugs — recalled prescription & otc drugs (photo 2)Command Brands Prescription & OTC drugs — recalled prescription & otc drugs (photo 3)
3 photos published by U.S. Food and Drug Administration with the recall notice.

The hazard: Harmful chemical exposure

This notice concerns a chemical found in the product at a level regulators consider unsafe, which is usually caught by laboratory testing rather than by anybody noticing a problem.

What the notice says: Risk Statement: Substantial methanol exposure can result in nausea, vomiting, headache, blurred vision, permanent blindness, seizures, coma, permanent damage to the nervous system or death.

Why it matters: A chemical that should not be present at this level was found in the product. Depending on the substance, the concern may be a burn or irritation on contact, or a long-term risk from repeated exposure.

Symptoms and when to call a doctor

For a splash or spill, rinse the skin or eyes with running water for 15 to 20 minutes and remove contaminated clothing. If the product was swallowed, or if there is any trouble breathing, call Poison Control on 1-800-222-1222, which operates free and around the clock — or 911 if the person is collapsing, struggling to breathe or unconscious. Take the container or a photo of the label with you to any appointment.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Published
August 4, 2020
Risk level
Highest risk
Issued by
U.S. Food and Drug Administration
Brand
Command Brands
Product type
Prescription & OTC drugs
Distribution
Nationwide

Products covered by this recall

Hand Sanitizer

What the company announced

Roque Plast S.A. de C.V. is voluntarily recalling lots 200371-12, 200371OH-05, 170420OH-06, 170420OH-8 manufactured by Roque Plast S.A. de C.V. of Command Brands Gel AntiBac Instant Hand Sanitizer to the consumer level. This recall has been initiated due purported potential presence of methanol indicated by the Food and Drug Administration (FDA) when product was presented for import in the United States. Although, final official FDA analysis results and reports have not been received, out to the abundance of caution and as suggested by the FDA, Roque Plast S.A. de C.V. are recalling lots 200371-12, 200371OH-05,170420OH-06,170420OH-8.

Risk Statement: Substantial methanol exposure can result in nausea, vomiting, headache, blurred vision, permanent blindness, seizures, coma, permanent damage to the nervous system or death. Although all persons using these products on their hands are at risk, young children who accidently ingest these products and adolescents and adults who drink these products as an alcohol (ethanol) substitute, are most at risk for methanol poisoning. To date Roque Plast S.A. de C.V. has not received reports of adverse events related to the products of this recall.

Recalled Products:

Name product: Command Brands Gel AntiBac Instant Hand Sanitizer

NDC : 50058-100-08

Package formats (sizes) : 8.4 fl oz (250 mL) Plastic bottle

UPC: 8_52239_00689_2

Affected lot (numbers): 200371-12, 200371OH-05, 170420OH-06, 170420OH-8

The product is used as a hand sanitizer for hand washing to decrease bacteria on the skin when soap and water are not available. The products are packaged in an 8.4 fl oz (250 mL) PET or High-density polyethylene (HDPE) plastic bottle with UPC 8_52239_00689_2. The product is labeled with a red, blue and yellow stripes with the words Command Brands Gel AntiBac Instant Hand Sanitizer written in yellow and blue letters. The product was distributed nationwide throughout the United States.

Roque Plast S.A. de C.V. is notifying its customers/distributors by recall letter and consumers via this press release. We are also notifying our distributors, who will help notify their customers by phone calls, emails, and/or mailed letters and is arranging for return of all recalled products.

Consumers, distributors, and retailers that have product which is being recalled should stop use or distribution and return to place of purchase. Consumers should contact their physician or healthcare provider if they experienced any problems that may be related to taking or using this product.

Consumers with questions regarding this recall can contact Rafael Cabrera + 52 55 58165506 Ext. 103, Mon-Fri during business hours 9:00 AM - 4:30 PM (CDT) or e-mail to [email protected] .

Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA's MedWatch Adverse Event Reporting program either online, by regular mail or by fax.

Complete and submit the report Online

Regular Mail or Fax: Download form or call 1- 800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178

This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.

FDA updates on hand sanitizers consumers should not use

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

Check your product

The notice names 7 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Lot or batch code

Usually ink-stamped near the seam, the cap or the bottom of the pack.

  • 200371-12
  • 200371OH-05
  • 170420OH-06
  • 170420OH-8

NDC number

On the carton and again on the bottle or blister label.

  • 50058-100-08

Package size

Match the net weight or the piece count on the front of the pack.

  • 8.4 fl oz
  • 250 mL

Codes are lifted verbatim from the FDA — Company recall announcements notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Chemical

Command Brands — This notice concerns a chemical found in the product at a level regulators consider unsafe, which is usually caught by laboratory testing rather than by anybody noticing a problem.

  1. Stop using the product and keep it away from children and pets.
  2. Keep the container — the lot code on it is what a refund claim and any medical follow-up both depend on.
  3. If anyone has symptoms, call Poison Control on 1-800-222-1222 rather than guessing.
  4. Do not pour it down a drain or into a bin without checking local hazardous-waste rules, and never mix it with another cleaner.

How the remedy works

CPSC recalls specify one of three remedies, and which one you get is not negotiable — but how smoothly it goes often is.

  • A refund means the purchase price back, sometimes prorated by age for durable goods. Ask how they calculated it if the figure looks low.
  • A replacement is usually the current model, not the recalled one. Confirm the replacement is not itself under recall.
  • Several recalls now ask you to destroy the item and send a photo as proof. Register the claim before you do that, never after.
  • Return shipping is the company’s cost. If you are asked to pay it, push back.

Company contact: Roque Plast S.A. de C.V. — Consumers: Roque Plast S.A. de C.V., + 52 55 58165506 ext. 103, [email protected] — Media: Rafael Cabrera, + 52 55 58165506 ext. 103

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Command Brands prescription & otc drugs recalled?

Methanol Contamination Risk Statement: Substantial methanol exposure can result in nausea, vomiting, headache, blurred vision, permanent blindness, seizures, coma, permanent damage to the nervous system or death.

How do I know if I have the recalled product?

Match the codes printed on your package against the notice: lot code 200371-12, 200371OH-05, 170420OH-06. If the code on your package is not on that list, your unit is outside the recall.

What should I do with it right now?

Stop using the product and keep it away from children and pets.

Can I get my money back?

A refund means the purchase price back, sometimes prorated by age for durable goods. Ask how they calculated it if the figure looks low.

Where was the recalled product sold?

It was distributed nationwide.

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