NHTSA safety recall National Highway Traffic Safety Administration

Chrysler Pacifica recall: The vehicles were built with an incorrect radio

Recall published 1+ years ago

The vehicles were built with an incorrect radio, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety…

The hazard: Visibility or lighting defect

The recall concerns equipment that determines what the driver can see, or what other road users can see of the vehicle.

What the notice says: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Why it matters: Lights, wipers, mirrors, the rear camera, the windshield or the instrument display may not work as required. These faults reduce what the driver can see, or what other road users can see of the vehicle.

Recall details

Recall number
25V471000
Published
July 17, 2025
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
Chrysler
Product type
Equipment
Distribution
Nationwide
Vehicles
Chrysler Pacifica
Lot / code info
NHTSA campaign number 25V471000

Products covered by this recall

Chrysler (FCA US, LLC) is recalling certain 2024-2025 Chrysler Pacifica vehicles. The vehicles were built with an incorrect radio, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Vehicles in this campaign

Check your product

The notice names 1 code you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • Chrysler Pacifica

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Visibility

Chrysler — The recall concerns equipment that determines what the driver can see, or what other road users can see of the vehicle.

  1. Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.
  2. Until it is repaired, rely on mirrors and a physical look over your shoulder rather than the camera, and keep headlights on in poor light.
  3. If an instrument cluster goes blank, note when it happens; that detail helps the dealer reproduce the fault.
  4. Keep the repair order the dealer hands you. It is your proof the campaign was closed out, and it matters at resale.

What the recall repair costs you

Nothing, and that is a legal obligation rather than a goodwill gesture. The question worth asking is what else is covered.

  • Recall work is free for as long as you own the vehicle, with no mileage limit, no age limit for the current owner, and no requirement that you bought the car from that dealer.
  • Ask about a loaner or rental when you book, not when you arrive. On a parts-delayed campaign it is frequently available and almost never volunteered.
  • Keep receipts for towing, storage or a rental you arranged yourself — reimbursement for these is common where the vehicle was undrivable.
  • If you already paid an independent garage for the same fix, submit the invoice to the manufacturer under their reimbursement plan.

Remedy named in the notice: Dealers replaced the radio, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed August 7, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 57C.

Company contact: Chrysler (FCA US, LLC)

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was Chrysler equipment recalled?

The vehicles were built with an incorrect radio, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety… A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.

Can I get my money back?

The notice says: Dealers replaced the radio, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed August 7, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 57C.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

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