Highest risk U.S. Food and Drug Administration

Big Y Foods Made-to-order subs, wraps and paninis recall: Salmonella

Recall published 1+ years ago

Salmonella

The hazard: Salmonella contamination

The hazard here is Salmonella contamination, a bacterial infection that is usually unpleasant rather than dangerous, but which hits young children and older adults much harder.

What the notice says: Big Y Foods of Springfield, MA is voluntarily recalling some Made-To-Order Subs, Wraps and Paninis sold between 5/20 and 5/21 in some Massachusetts and Connecticut retail stores (listed below), because they have the potential to be contaminated with Salmonella , an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people and others with weakened immune systems.

Why it matters: Salmonella is one of the most common causes of foodborne illness in the United States. It spreads easily from a contaminated product to hands, taps, cloths and other food in the same kitchen.

Symptoms and when to call a doctor

The CDC describes salmonellosis as diarrhoea, fever and stomach cramps that usually begin between six hours and six days after exposure and last about four to seven days. Most people recover without treatment. Children under five, adults over 65 and people with weakened immune systems are more likely to become seriously ill. Seek care for diarrhoea with a high fever, bloody stools, vomiting that stops you keeping liquids down, diarrhoea lasting more than three days, or signs of dehydration such as very little urine, a dry mouth or dizziness when standing.

This page is general information, not medical advice. If you feel unwell, a clinician who can see you is the only person able to judge your case.

Recall details

Published
May 22, 2025
Risk level
Highest risk
Issued by
U.S. Food and Drug Administration
Brand
Big Y Foods
Product type
Other food products
Distribution
Connecticut, Massachusetts
Reports of harm
No illnesses have been reported to date.

Products covered by this recall

Made-to-order subs, wraps and paninis

What the company announced

Big Y Foods of Springfield, MA is voluntarily recalling some Made-To-Order Subs, Wraps and Paninis sold between 5/20 and 5/21 in some Massachusetts and Connecticut retail stores (listed below), because they have the potential to be contaminated with Salmonella , an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people and others with weakened immune systems. Healthy persons infected with Salmonella often experience fever, diarrhea (which may be bloody), nausea, vomiting and abdominal pain. In rare circumstances, infection with Salmonella can result in the organism getting into the bloodstream and producing more severe illnesses such as arterial infections (i.e., infected aneurysms), endocarditis and arthritis.

This recall includes any Made-To-Order Small Sub, Large Sub, 30” Super Sub, Wrap or Panini purchased on 5/20 or 5/21 sold in the following Big Y Stores:

  • Address: 1090 St. James Avenue · City: Springfield · State: MA · Zip: 01104
  • Address: 79 Stonington Rd. · City: Mystic · State: CT · Zip: 06355
  • Address: 136 North King Street Rt. 5 · City: Northampton · State: MA · Zip: 01060
  • Address: 10 College Highway Rt. 10 · City: Southampton · State: MA · Zip: 01073
  • Address: 802 Williams Street · City: Longmeadow · State: MA · Zip: 01106
  • Address: 441 N Main St. · City: E. Longmeadow · State: MA · Zip: 01028
  • Address: 772 North Main St. · City: West Hartford · State: CT · Zip: 06117
  • Address: 148 West St. · City: Ware · State: MA · Zip: 01082
  • Address: 200 West St. · City: Pittsfield · State: MA · Zip: 01201
  • Address: 45 Veterans Memorial Drive · City: North Adams · State: MA · Zip: 01247
  • Address: 224 Salem Turnpike · City: Norwich · State: CT · Zip: 06360
  • Address: 141B Storrs Road · City: Mansfield · State: CT · Zip: 06250
  • Address: 1040 Elm Street · City: Rocky Hill · State: CT · Zip: 06067
  • Address: 234 Tolland Turnpike · City: Manchester · State: CT · Zip: 06040
  • Address: 175 University Drive · City: Amherst · State: MA · Zip: 01002
  • Address: 65 Palomba Drive · City: Enfield · State: CT · Zip: 06082
  • Address: 1 Kent Road · City: New Milford · State: CT · Zip: 06776
  • Address: 22 Spencer Plan Rd. · City: Old Saybrook · State: CT · Zip: 06475
  • Address: 995 Poquonnock Road · City: Groton · State: CT · Zip: 06340
  • Address: 237 Mohawk Trail, Route 2 · City: Greenfield · State: MA · Zip: 01301
  • Address: 300 Cooley Street · City: Springfield · State: MA · Zip: 01128
  • Address: 135 West Rd. · City: Elington · State: CT · Zip: 06029
  • Address: 355 Hawley Lane · City: Stratford · State: CT · Zip: 06614
  • Address: 2035 Boston Rd. · City: Wilbraham · State: MA · Zip: 01095
  • Address: 405 Bridgeport Ave. · City: Shelton · State: CT · Zip: 06484
  • Address: 1313 Hopmeadow St. · City: Slimsbury · State: CT · Zip: 06070
  • Address: 7 East Hampton Rd. Route 66 · City: Marlborough · State: CT · Zip: 06447
  • Address: 23 Killingworth Turnpike · City: Clinton · State: CT · Zip: 06413
  • Address: 150 Boston Post Rd. · City: Milford · State: CT · Zip: 06460
  • Address: 434 Walpole St. · City: Norwood · State: MA · Zip: 02062

Big Y Foods was notified by Smartcuts that the sliced cucumber distributed to Big Y Foods was impacted by the ongoing Bedner Growers Inc. Cucumber Outbreak investigation. The Smartcuts sliced cucumber is provided as an ingredient option for customers to order when ordering a sub, wrap, or panini at the sandwich service line within the retail Kitchen Department. Big Y Foods ceased operation in all stores listed above, discarded product within the sub, wrap, and panini service line, then thoroughly cleaned and sanitized the service line.

All Made-To-Order subs, wraps and paninis were produced within the Kitchen Department upon customer request. The subs, wraps and paninis impacted by the cucumber recall were provided for sale to consumers May 20, 2025, and May 21, 2025. These subs, wraps and paninis were not prepackaged for customer self-service.

No illnesses have been reported to date.

Consumers who have purchased Made-To-Order subs, wraps and paninis are urged to return the product or show a receipt to the place of purchase for a full refund. Consumers with questions may contact Big Y Foods at [email protected] , call Big Y Foods at 1-800-828-2688 select Option #7, Monday through Friday from 7am – 4pm, or contact the Smartcuts company at 1-860-525-3237 Monday through Friday from 8am – 5pm.

Reproduced from the company announcement posted on fda.gov. Links and contact forms in the original are not repeated here; the official notice below has them.

What to do about Salmonella

Big Y Foods — The hazard here is Salmonella contamination, a bacterial infection that is usually unpleasant rather than dangerous, but which hits young children and older adults much harder.

  1. Stop eating the product and keep it away from anything ready to eat.
  2. Wash your hands with soap and water after handling the pack, and wash any dish, utensil or surface it touched in hot soapy water.
  3. If you repackaged or froze it, check the freezer too. Salmonella is not killed by freezing.
  4. Watch everyone who ate it for about a week, and call a doctor sooner for a child under five or an adult over 65.

Refunds, and what else you can claim

The purchase price is the floor, not the ceiling. Where a recall caused you a real cost, say so.

  • Claim the refund at the store first; it is the fastest route and needs the least paperwork.
  • If you bought several packs over time, list them. Firms routinely settle for more than a single unit when a customer asks.
  • Medical costs, lost earnings or a spoiled event are not handled at the service desk. Write to the company contact on this page instead, with dates and documents.
  • Keep copies of everything you send. If a recall caused harm, that file is what any later claim rests on.

Remedy named in the notice: Consumers who have purchased Made-To-Order subs, wraps and paninis are urged to return the product or show a receipt to the place of purchase for a full refund.

Company contact: Big Y Foods — Consumers: Big Y Foods, Smartcuts, 1-800-828-2688 select Option #7, 1-860-525-3237, [email protected] — Media: Aimee Diliberto, Big Y Foods, 1-800-828-2688

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Company recall announcements record U.S. Food and Drug Administration recalls

Questions people ask about this recall

Why was Big Y Foods other food products recalled?

Salmonella Big Y Foods of Springfield, MA is voluntarily recalling some Made-To-Order Subs, Wraps and Paninis sold between 5/20 and 5/21 in some Massachusetts and Connecticut retail stores (listed below), because they have the potential to be contaminated with Salmonella , an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people and others with weakened immune systems.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official FDA — Company recall announcements record, and contact the company if you are unsure.

What should I do with it right now?

Stop eating the product and keep it away from anything ready to eat.

Can I get my money back?

The notice says: Consumers who have purchased Made-To-Order subs, wraps and paninis are urged to return the product or show a receipt to the place of purchase for a full refund.

Which states were affected?

The notice lists Connecticut, Massachusetts.

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