NHTSA safety recall National Highway Traffic Safety Administration

Volkswagen Tiguan, Arteon and and 2024-2025 Audi Q3 recall: An error may occur in the camera control unit at vehicle startup

Recall published 1+ years ago

An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of…

The hazard: Visibility or lighting defect

A lighting or visibility defect prompted this notice. Many of these remedies are quick, and some are delivered over the air.

What the notice says: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.

Why it matters: Lights, wipers, mirrors, the rear camera, the windshield or the instrument display may not work as required. These faults reduce what the driver can see, or what other road users can see of the vehicle.

Recall details

Recall number
25V082000
Published
February 12, 2025
Risk level
NHTSA safety recall
Status
Open safety recall
Issued by
National Highway Traffic Safety Administration
Brand
Volkswagen
Product type
Back Over Prevention
Distribution
Nationwide
Vehicles
Audi Q3
Lot / code info
NHTSA campaign number 25V082000

Products covered by this recall

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Vehicles in this campaign

Check your product

The notice names 3 codes you can read straight off the package. Type the one printed on yours and the list below narrows to it.

Vehicle

Match this against the make and model on your registration.

  • Tiguan
  • Arteon
  • and 2024-2025 Audi Q3

Codes are lifted verbatim from the NHTSA — Vehicle safety recalls notice. A code that is missing here may still be covered — the official notice is the complete list.

What to do about Visibility

Volkswagen — A lighting or visibility defect prompted this notice. Many of these remedies are quick, and some are delivered over the air.

  1. Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.
  2. Check your own VIN at nhtsa.gov/recalls before you do anything else. A campaign covers a build range, not every car of that model year, and the VIN lookup is the only thing that confirms yours is included.
  3. Call any franchised dealer for the brand, give them the campaign number from this page, and ask them to confirm parts are in stock before you book — part supply, not labour, is what delays a fresh recall.
  4. Until it is repaired, rely on mirrors and a physical look over your shoulder rather than the camera, and keep headlights on in poor light.

Getting the repair booked and paid for

The money side of a vehicle recall is simple. The scheduling side is where people lose weeks.

  • Ask whether the parts are physically in stock before you accept a date. A booking without parts is a wasted morning.
  • Reimbursement claims for earlier out-of-pocket repairs go to the manufacturer, not the dealer, and need the original itemised invoice.
  • If you get nowhere, file at nhtsa.gov. Complaints tied to an open campaign number carry weight.
  • If the dealer says the remedy is not yet available, ask to be put on their notification list and get that in writing by email.

Remedy named in the notice: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed to Audi owners April 3, 2024, and Volkswagen owners November 18, 2025.Volkswagen owners will receive a second notice once remedy parts become available. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91NY and (Audi) 90AV.

Company contact: Volkswagen Group of America, Inc.

The official notice

This page summarises a notice published by National Highway Traffic Safety Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the NHTSA — Vehicle safety recalls record National Highway Traffic Safety Administration recalls

Questions people ask about this recall

Why was Volkswagen back over prevention recalled?

An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of… A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.

How do I know if I have the recalled product?

The notice does not publish package codes for this recall. Compare the product name, size and the purchase window against the official NHTSA — Vehicle safety recalls record, and contact the company if you are unsure.

What should I do with it right now?

Check the specific item the notice names — a reversing camera or a dashboard display that works intermittently still counts as a defect.

Can I get my money back?

The notice says: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed to Audi owners April 3, 2024, and Volkswagen owners November 18, 2025.Volkswagen owners will receive a second notice once remedy parts become available. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91NY and (Audi) 90AV.

Does the repair cost me anything?

No. Safety recall repairs are performed free of charge at a franchised dealer for as long as the campaign is open, whether or not the vehicle is still under warranty.

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